Knowledgebase
What kind of support will I get if I let my Maintenance Subscription expire?

What kind of support will I get if I let me Maintenance Subscription expire?

What is included in my Basic Maintenance Subscription?

What is included in my Priority Maintenance Subscription?

If your Support Subscription expires we are not able to offer you live support. You can still look up answers in our Knowledge Base, which has help for most common problems. The Knowledge Base is at http://help.remote-backup.com/

We email renewal notices every Tuesday morning to the email address we have on file for you.

If you need the help of a support engineer your options are to buy a one-time support case (see the links below) or to renew your Support Subscription.

If you would like to renew your Support Subscription so you can download upgrades please phone us at 901-405-1234.

 

To buy a one-time support case at the following link:

http://www.remote-backup.com/shop/online-backup-maintenance.htm

 

The Online Helpdesk is at http://help.remote-backup.com.

(0 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
Online Backup Software by Remote Backup Systems fusion