Knowledgebase: Install/Uninstall
Manually deleting RBackup software



Sometimes the RBackup software fails to uninstall properly while testing it. This problem happens after many installs and uninstalls, and can also happen when an install or uninstall is accidentally aborted before it completes. These instructions are for manually deleting the RBackup software.

IMPORTANT (before uninstalling anything):

Always SAVE a copy of the rbs.mdb file which is the Server catalog file to another location before Uninstalling the software. This file contains all the endpoint accounts info and backup transactions. Most Critical file for the RBS server.

For existing endpoints, similarly the catalog file is thebackup.mdb file that needs to be copied to another location before uninstalling the endpoints.

After reinstalling, the catalogue file needs to be copied back to the original location and restart the applications. (Both server and endpoint)

* The above need not be applied if you're starting from scratch.

Steps for completely removing the RBS Server:

1. Uninstall RBS Server from Add/Remove Programs.

2. Delete the folder C: \Program Files\RBS Server (or C:\Program Files (x86)\RBS Server)

3. Delete C:\Program Files\InstallShield Installation Information\{948CE7CB-9D25-11D4-9C95-000039A6B115} folder. (HIDDEN Folder) (If you cannot find this folder, proceed to the next step)

4. Delete Registry Branch: HKEY_LOCAL_MACHINE\SOFTWARE\Quantum Tech, Inc.

Steps for complete uninstall of endpoint:

1. Uninstall the endpoint (Remote Backup) by going into Control panel->Add/Remove Programs.

2. Delete the C:\Program Files\Remote Backup folder (or C:\Program Files (x86)\Remote Backup)

3. Delete C:\Program Files\InstallShield Installation Information\{f0674b40-d8c3-11d3-8c61-00104b1f6cf0} folder. Or make a search for it, and delete it. (HIDDEN folder) (If you cannot find this folder, proceed to the next step)

4. Delete Registry Branch: HKEY_LOCAL_MACHINE\SOFTWARE\Quantum Tech, Inc.\Remote Backup.

 

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