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Knowledgebase : RBS Server
Check to see if the path for the rbs.mdb file is correct in ODBC settings under the Control Panel. Here is how to do this: 1. Open Control Panel -> Administrative tools. 2. Select ODBC Settings/Data sources. 3. Click on the System DSN tab -> You ...
Many SMTP servers use some sort of protection against email spamming. This only allows trusted users or computers to send email via the server. Possible Causes: 1) The SMTP server does not allow relaying unless you are sending email from a trusted IP...
(500) Illegal Port Command, Unable to Create Active Connection This sometimes shows up on the RBS Server when an endpoint tries to make a connection AND THE SERVER LOCATOR IS NOT CONNECTED and the router or firewall is misconfigured. 1) If the RBS Man...
This article explains how RBackup uses ports, with instructions on how to assign them. All endpoints first contact the Server on its definable Command Port, usually port 2774. The Server then tells the endpoint to call back on a different port number ...
This is sometimes called "P2V" Physical to Virtual. RBackup can back up entire servers - everything on the hard drives - using the built in Full Image Backup backup set. This creates a standard uncompressed, unencrypted .VHD file in the local environmen...
You can operate an RBS Server without RBS's Server Locator Service if you have a static IP address (or a host name) and your RBS Server has a public IP, and if your server is not behind a really cheap router, and if you don't want to be able to move your ...
If a test connection fails to your RBS Server check the security settings for the folder you are using to store your customers' data. The default is C:RBS. Make sure its settings allow full access. This problem cannot be located without doing a full Tes...
Question: How can I change the location of the data/backup files from the default c:RBS to a different drive after the software has been installed. Answer: In the Web Console, go to the Monitor screen. Click the button to stop the RBS Server. Go to ...
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The following messages can show up in the Server's log files: Error (10054) The virtual circuit was reset by the remote side executing a "hard" or "abortive" close. This normally results if the peer application on the remote host is suddenly stopped, th...
No. RBackup uses lossless compression. The compression technology used in our software is NOT the kind that causes data loss in pictures. All data is preserved in our compression scheme. If the picture format has compression in use already (like .jpg fi...
Question: I have downloaded your demo and like what I see. But I am not clear on one step in the process. I understand the process of data being moved from the client to the server. However, I am not clear on whether or not the RBackup tool automatically ...
No. Absolutely not. Our storage protocol calls for absolute data security. Sending encryption keys to the server violates HIPAA and many other security and privacy regulations. Other online backup software sends encryption keys to the server, but not RBac...
By default, this feature is turned OFF. This article describes how to turn it on. To Enable IP Logging: 1) First shut down your RBS Manager and Server. (If running as a service, stop the RBS Server Service.) 2) Edit the following Registry Key to Tr...
Error 11004 is caused when the Endpoint software is unable to reach the Server on its command port. This error appears at the Endpoint and happens when the Endpoint tries to contact the Server. It is often caused by a mismatch between the Endpoint's com...
An Error 530 occurs because the username, password, or account group on the Endpoint does not match the information for the Endpoint on the server. In the RBS Server, you can check this user's details in the Edit Endpoint page. On the Endpoint, you can ...
Question: I installed the RBackup Endpoint and can't get the program to complete the Test Connection. It apparently attempts to log on and off the server repeatedly. I am only having this problem on one particular computer. Answer: The firewall on the...
If you are getting an authentication error that prevents you from connecting to an Exchange server, this article will help. This error message indicates that either the username or the password used in the Exchange configuration is incorrect. Please mak...
User Email: The Email address defined for the Client. This is the email address of the customer using the Remote Backup Service, as defined in the Users profile. From Accounts section on the Manager - right click on each user, Edit User - email address. ...
If you are having trouble reaching the Server Locator, check to see if port 3495 is open through your firewall. If not, open it. LOCATOR Version ALL
With windows 2000 computers you can create dynamic disks, these read multiple disks as a single disk, you can have up to 32 hard drives in a dynamic disk array without the need for a RAID system, however if you were to use this option implementation of a ...
There are two different types of quotas. The first is the server-side quota, which is the maximum allotted disk space (or maximum storage space assigned) for each user. The settings can be found under RBS Manager: Accounts section - edit User details. ...
Question: My clientÔÇÖs connection to the Internet is by standard modem. I will have my RBS server on the office network. We have an ADSL connection through a router. How does the clientÔÇÖs computer find my RBS server? I have read about the server locate...
It is always better to uninstall the evaluation version and reinstall the live version. You can always save the accounts, settings, and data to transfer to the new, live version of the software rather than just activating the evaluation version. This ...
Rbackup RBS Software stores your customers files on a hard drive. You may want to back up your hard drive(s) to tape, CDs, DVD, or some other medium. Back up your RBS Server using standard backup software and standard backup media. Pick the software and...
The hardware required to run an RBS Server depends on a number of factors. WHAT SOFTWARE WILL YOU RUN ON YOUR RBS SERVER? RBS offers several software packages that you can install. The RBS Server software itself is very light and requires few resou...
You can change the location that existing Endpoint back up to, and also change the location where new Endpoint root directories will be stored by default. To change the location where existing Endpoint backup, yse the RBS Manager Console Application. G...
The server logs report Error 10053 during a backup session. I am running the server on port 21. Make sure your RBS Server tests OK using the Online Server Tester: http://remote-backup.com/support/testrbs.htm [http://remote-backup.com/support/testrbs.htm...
If your Endpoints are not connecting to the server, your Server/Endpoint settings may be incorrect. This article describes a few common problems, as well as the solutions. Before you continue, use the RBS Server Tester at the following link to ensure th...
If you need to uninstall the RBS Server from Services mode, this article will tell you how. To uninstall the RBS Server from services mode: 1) Stop and Close your RBS Manager program if it is running on the desktop. 2) From Control Panel: Admin Tool...
Cause: Error 11102 on the server is a result of error 11101 on the Endpoint. It is rare, and can be caused by two things. This error is normally seen only if one particluar Endpoint logs in - not all Endpoints. Solution 1: This error can be caused wh...
_THE RBS SERVER LOCATOR ENABLES YOU TO OPERATE YOUR RBS SERVER ON AN INEXPENSIVE NON-DEDICATED INTERNET CONNECTION WITH A DYNAMIC IP ADDRESS ANYWHERE IN THE WORLD. _ The Server Locator service works only when your Maintenance Subscription is in force. T...
The Server Locator serves two primary functions. One is dynamic name service, which you can get from other places. The second is a Dynamic Routing Assist function not available from any other service. This is the main reason we developed the Server Locato...
This article describes the proper procedure to migrate your RBS Server and client data from one computer to another. _NOTE: If you have already moved your RBS Server to another computer or VM without following this procedure, and the new installation wi...
NOTE: This requires a modification to your Windows Registry. BE CAREFUL. RUN REGEDIT Select HKEY_LOCAL_MACHINESoftwareQuantum Tech, Inc.RBSServerRegistrar Add the key Port with a String Value equal to the port number you want to use. Close REGEDI...
The Repair Wizard might solve this. [http://dl.remote-backup.com/RepairWizard/rwresetlicense.exe] Click to Download Problem: My RBS Server won't start and I'm receiving at least one of the following errors: (CODE: EXP3) License Update Failure. Co...
The following command line parameters can be used on the command line when starting the RBS Server: RBS /i - Install the RBS Server as a Service RBS /u - Uninstall the RBS Server service RBS /a - Run the RBS Server as an Application
QuickInfo Using the Port Forwarding feature on your router, forward your command port (usually 2774) and Data Ports for TCP traffic. Use the Server Tester to test your port assignments. If you have problems opening ports, we have a utility you can use...
Sometimes the following message shows up in the Server's Log file, especially if the server is on a common port like 21 or 80. Error Message: 9/31/2015 19:02:12 : 0 : 8.4.10 : WARNING: Possible Hack Attempt. Cramming multiple password attempts FORCED C...
Popup window VerifyKeyNew, Error 9, N104 (Unable to Authenticate License) Solution: First try closing and re-opening your RBS Server. If the error still exists, try rebooting and if it still exists, proceed with the following: Stop and close your RBS...
In our experience, when ther's a doubt, the server tester is ALWAYS right. If the online server tester fails, there is always an issue with your RBS Server that needs to be fixed. It might be many things, some might seem small, and yes, you might have ...
Sometimes people want to run the Server and the Client on the same computer to make it easy to test the system, or to demonstrate it on a laptop. You can install the live software like this, too, so both the Endpoint and the Server run on the same com...
If you are receiving an Error 481 when customizing your software, we've got a simple solution for you. The problem is that the customized icons are created using 32 BitsPerPixel (true color). When the original color is 24 BitsPerPixel or lower, then th...
The Repair Wizard might solve this. [http://dl.remote-backup.com/RepairWizard/rwdiagnose.exe] Click to Download YOU CAN RUN THE REPAIR WIZARD TO DETERMINE IF YOUR SERVER IS INSTALLED AS A SERVICE. IT WILL REPORT THIS ALONG WITH OTHER INFORMATION. H...
The Repair Wizard might solve this. [http://dl.remote-backup.com/RepairWizard/rwresetlicense.exe] Click to Download _NOTE: IF YOU HAVE RECENTLY MOVED YOUR RBS SERVER TO ANOTHER COMPUTER OR VM, AND IT WILL NOT START, PLEASE GO TO THE FOLLOWING LINK AN...
The Repair Wizard might solve this. [http://dl.remote-backup.com/RepairWizard/rwresetlicense.exe] Click to Download Problem: RBS Server stops randomly RBS Server will not start License File Found Registered for 0 credits or Registered for 0 Lice...
The Repair Wizard might solve this. [http://dl.remote-backup.com/RepairWizard/rwdiagnose.exe] Click to Download When you installed your RBS Server you selected a root data folder to contain your client's backup files. By default the folder is C:RBS...
A warning message on the RBS Server: "Cannot resolve public IP address" usually means that the Server does not have Internet access, or that port 3495 is blocked through the firewall, or RBS Support needs to reset your Server Locator record. The RBS Se...
The Repair Wizard might solve this. [http://dl.remote-backup.com/RepairWizard/rwresetlicense.exe] Click to Download THE RBS SERVER DOES NOT START AFTER A SOFTWARE UPGRADE. Run the Repair Wizard.
Built into the RBS Server software is a feature that is designed to prevent two RBS Servers with the same serial number being installed on more than one computer at the same time, because doing so would confuse the Server Locator, potentially preventing e...
Is there any automatic fail over and mirroring solution? RBS can help you design a system with failover, depending on how you want it to work. There are many ways to do it, including through DNS, load balancers, and built-in features like the following:...
Error: _Could not load file or assembly 'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. System could not find the file._ Solution: Most probably you have a different version ...
This article describes how to configure the Windows Firewall for the RBS Server running on Windows Server 2008. http://remote-backup.com/dl/firewall-rules-for-server-2008.pdf [http://remote-backup.com/dl/firewall-rules-for-server-2008.pdf]
The recommended way to create Endpoint installers is to use the Server's Web Console -> Custimze Endpoint Installers feature. This article describes how to create a client installer using the RBS Manager Console Application. You can also create an Endpo...
The most critical files on the server are the server's catalog file (could be a MS Access database or a SQL database) and of course, the backed-up data from the Endpoints. Please follow the steps below: 1) Make note of the Ports from RBS Server, Tools--P...
This is a problem with the MS Access database engine. If the problem continues, consider switching to MS-SQL. When using the MS Access engine for the RBS Server, after after 50 files had been backed up, the table locked with this error. There is a reg...
This error is caused when the RBS Server has been moved to a different computer or VM without first uninstalling it from the previous computer or VM, or when something major has changed on the server's or the VM's hardware - like its CPU serial number, or...
The Endpoint software can be set to authenticate to the RBS Server, and then send backups to Google Drive through Google Drive's folder mapping application. Use the Cloud Service feature. In this case the RBS Endpoints will send their backups to separat...
Problem: Server stops, complaining of License issues. License problems are most often caused by one thing: Your RBS Server is being blocked from contacting our Activation Server and/or Server Locator and/or License Server, even if intermittently. This p...
Make sure the Root Directory locations for all Endpoints are correct under the Accounts section of the RBS Manager, and that each Endpoint's backups are in fact under that path. Also, check the Root Folder path under Tools -> Properties of the RBS Manag...
Your Server reports your IP address to our Server Locator, if you have the Server Locator feature turned ON. It is ON by default. So, if your Endpoints were installed to use the Server Locator to find your RBS Server (there is a checkbox under the Server ...
RBackup software runs on Windows or a Windows VMWare instance. The Endpoint software can back up shared Linux partitions if Windows can access them through something like Samba. Likewise the Rbackup Server software can use a Linux-managed drive array ...
RBackup's Key Escrow feature is on by default. You can turn it off on a client-by-client basis with the following registry key: HKLM- SOFTWARE - QUANTUM TECH, INC - REMOTE BACKUP - SETTINGS KEYESCROW - POSSIBLE VALUES ARE "TRUE" AND "FALSE" DEFAULT ...
If you have a message on your RBS Server's screen indicating: (INVALID VERSION) VERSION NUMBER MISMATCH FOUND. CONTACT REMOTE BACKUP SYSTEMS IMMEDIATELY this indicates that you have upgraded your RBS Server with an unapproved download. To resolve this...
You can force the RBS Server to use a different IP address. Please follow the steps given below: 1. Close the RBS Server completely and go to the Task Manager- ->Processes, End RBSMgr.exe, RBS.exe and ENotify.exe if running. If RBS server is running as ...
The following PDF article contains instructions to convert the RBS Server Database to SQL. http://help.remote-backup.com/convert_to_SQL.pdf [http://help.remote-backup.com/convert_to_SQL.pdf]
The Server Tester passes with one account, but not with another. Testing the RBS Server with some accounts fail, and on others it passes. All the accounts that pass are on one data drive, and all those that fail are on a different drive. The Server ...
All of these endpoints probably have their Root Directory set to drive C:, OR they used to have it set to drvie C: and their root directories were subsequently changed without moving their data. Open the RBS Manager (the console utility, not the web con...
See the attached .PDF file for instructions to turn on Secure Sockets Layer (SSL) and install an SSL Certificate.
Sometimes you need to increase the storage capacity of your RBS Server. This is usually done by adding more drives. We recommend you add more drives when your first drive becomes 50% full. When you need to expand, add more drives and map them to drive l...
Sometimes it becomes necessary to move one or more of your endpoints' backup files to a new drive on your RBS Server. This is the recommended procedure. First intall the new drive and map it to a drive letter. If you are going to change the Root Direc...
If you moved your Server to a new machine, you probably also need to move your license. Fill out the form on this page: http://www.remote-backup.com/support/movelicense [http://www.remote-backup.com/support/movelicense] Then follow the instructions in...
THE RBS MIRROR SERVER PLUGIN WILL GET THE ROOT DIRECTORY DETAILS OF THE CLIENT AUTOMATICALLY FROM THE RBS MANAGER AND WILL DO THE FIRST COPY DURING THE INITIAL SYNCHRONIZATION PROCESS. THE ATTACHED DOCUMENT WILL HELP YOU CONFIGURE MIRROR SERVER BACKUP F...
Online Backup Software by Remote Backup Systems fusion