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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How do I restore a clients data if their original machine is destroyed or crashes? |  |
| Our software has a built-in Disaster Recovery feature. Here’s how it works.
After initial installation our Client software asks if you want to make a Key Disk. The Key Disk contains all the setup information for the Client software. If you change som |
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| How does the quota system work? | |
| Quotas are handled through reports only. Our software will never interrupt a backup in progress, nor will it refuse to accept a backup from an active account in good standing.
Your clients need to know that backups will happen regardless of any conting |
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| What if a client forgets his/her encryption key? | |
| RBackup is so secure that it is impossible for a Service Provider to recover files if a customer forgets his encryption key. For this reason, we strongly recommend that your customers make a Key Disk during installation of their software, and that they re |
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| CAN I BACK UP SEVERAL COMPUTERS WITH A SINGLE CLIENT LICENSE |  |
| Yes, you can.
RBackup Client will back up any computer that the operating system can see as a mapped (shared) drive letter.
For example, if you have a customer who has four workstations and one file server, you can back all five computers up with on |
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| Can I Extend The Limit On The Evaluation Version? | |
| We can sometimes add an additional 10 days to the normal 20 day evaluation period. You will need to contact RBS and for a special extention serial number. |
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| Do You Have A recommended Email SMTP Server | |
| Some of our software sends emails. The Email Notification PlugIn and others require an SMTP Server to handle their email. In most cases, the SMTP (outbound email) server is provided by your ISP, so you do not need to provide your own. However, we get requ |
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| Does RBackup support connection teaming? | |
| Rbackup will use all the bandwidth you supply it with, but will not seriously limit other applications that need bandwidth. So, it will support “bandwidth teaming” or “connection teaming” modems and routers.
RBS does not have any recommendation |
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| Does RBS work with satellite modems? | |
| Yes, Servers and Clients are using the two-way services with success. We’ve had some trouble reported with those who use a sat downlink and a modem uplink, so we recommend only the two-way services. |
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| Don't confuse a router and a firewall! | |
| Routers ROUTE. Use one when you want to route something. It lets traffic in.
A firewall blocks traffic. Use one when you want to stop traffic.
The two should not be used interchangeably. Cheap routers give you very little protection from the bad guy |
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| File Selection Tips and Tricks | |
| File Selection Tips and Tricks.
When you select the files you back up, you may get better results if you understand a few tricks of the file selection subsystem.
THREE BASIC MODES
The system optimizes your selections in different ways depending o |
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| Firefox won't run the online installer or server tester! | |
| The Firefox browser is popular in part because in its default installation it does NOT include native support for Java and ActiveX, which are commonly used to automated some web-based services including our Online Installer and Online Server Tester.
Un |
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| How are archive files named? | |
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Question: How do the file naming (server side) conventions work. Is it possible to get a duplicate file name? I notice one of my backups come thought with the date and then a load of zero’s. I wasn’t used to seeing that many zero’s in a file nam |
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| How do I (and my clients) upgrade our software? | |
| You and your cleints can press a button on your desktop to update software any time. If there’s an upgrade to the version you have installed, it will be automatically downloaded and upgraded.
By default upgrades are downloaded from one of RBS’ serv |
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| How do I add more clients to my software? | |
| Adding clients to your current license count is easy. Just order from the “RBackup Software Only” column of the order form at http://remote-backup.com/products.htm. We will send you an unlock code that adds your additional licenses to your Server.
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| How do I run the eval version on separate computers? | |
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RBS has produced a series of short online movies that fully demonstrate how to install and operate the Evaluation software, with specific instructions for running the Evaluation version on seperate computers on the Internet. View our movies online now |
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| How do I set up RBackup to dial out to an ISP? | |
| Question:I have a question about RBS automatically initiating a client modem to dial out. It says in the docs that it can do it, but how? Are there scripts that come with the RBS client? How do you set up a client’s computer to automatically dial out at |
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| How does a disaster recovery operation work? | |
| Question: Your backup software seems to backup all right, but we are interested in disaster recovery. How can I produce another client with the same login and password and restore files if the database was on the client that got destroyed? To simulate a D |
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| How does RBackup's quota system work? | |
| Quotas are handled through reports only. Our software will never interrupt a backup in progress, nor will it refuse to accept a backup from an active account in good standing.
Your clients need to know that backups will happen regardless of any conting |
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| How good is RBackup's compression? | |
| You can pick from four levels of compression.
The level of compression attained depends on a number of factors, such as how much the file is already compressed. For example, JPG files often compress very little. The level exact percentage of compressio |
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| How long can I use your software- Does it expire? | |
| We are not going to turn off your software after you buy it. The evaluation version has a 10-day time limit. There is no such limit on the live package. As part of your Maintenance Subscription we offer a Server Locator service which works as long as your |
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| How long does it take to send a file? Can I calculate it? | |
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This calculation considers only data transmission time in an optimally-configured system. Time for the Client software to prepare a backup by doing its compression and encryption is not a part of this calculation, and can be effected greatly by constr |
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| How Much Virtual Memory is Required? | |
| Question: I’m backing up a 985 Megabyte file, but only have 784 MB of virtual memory, will the client handle that?
Answer: Yes, the system will put up a message box while it expands Virtual Memory. In some cases this can take a great deal of time, 10 |
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| How to exclude the recycle bin | |
| The Windows recycle bin is a hidden folder that may not have the same name and path from computer to computer, although it most often seems to be called:
C:\RECYCLEDor
C:\RECYCLER
The recycle bin shows up as a regular folder in Remote Backup’s |
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| I've asked to be remove, but you keep sending me email! | |
| We are happy to remove you from our list, and we ALWAYS do it immediately. Virtually every email we send from our list server contains a button you can push to remove yourself. However, it often happens that the address we send your email to is not the on |
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| In what priority are backup sets run? | |
| Question: I have several backups going now. I noticed that I had a manual backup (big files) coming in then a auto scheduled backup started and jumped in front and started transferring. The auto backup almost completed before another file came through for |
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| Login fails when changing account groups | |
| Question: I have created a new client account. As soon as I move the user into the House account it works fine but as soon as I move it into my new account I have login failures. Any suggestions?
That’s an easy question. The Client software does not |
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| NAT Routers and passive mode | |
| Q: Why doesn’t Passive mode work sometimes?
A: The short answer is there are a number of impediments that networking can put in the way of a passive connection. The answer to your question lies in the specifics, but most often is related to the use o |
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| Notes about log files | |
| Remote Backup System Log files.
The Remote Backup system works flawlessly out of the box in the vast majority of situations. Occasionally, however, one of a variety of issues may occasionally arise, and knowledge of the Log Files and how they are used |
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| Preloading software on new computers | |
| Some service providers have computer stores preload their Client software onto new PCs. Here’s how to do that.
Assign the computer store an account group - 000002 or 000003, etc. The House Account is always you, and that’s account number 000001. Do |
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| Running RBS on Linux | |
| SPECIAL NOTE: The following procedure was developed by an RBS Beta Team member. It has NOT been approved for general use. This article is only for use as a basis for experimenting with running RBS in a Linux environment. At the present time this is not an |
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| Static or dynamic IP/VPN/ Which one initiates the call? | |
| Question: I currently have a VPN between my home where the computer is which is going to contain the backup data (I presume the “server” ) and my office (Windows 2000 server) (I presume the Client.) Right now I already have a static IP address at my o |
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| User logged on while seesion is offline | |
| Question: I noticed that the backup session that started at 21:00 yesturday was still listed as logged in, but the “Logged On” status for the session was “Offline”. I closed some things on the server and then all of a sudden the status changed to |
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| Warning: Web grade connection settings missing | |
| In a VERY small percentage of installations, this warning message is displayed after pressing the Check For Updates shortcut on either the client or the server.
Just answer “OK” and the process will continue properly.
This warning is generated d |
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| What are file exceptions? | |
| “File Exceptions” are usually warnings about files that did not get backed up, usually because they were locked by another application. Exceptions can be generated any time a file didn’t back up, though, and can also be caused by dropped Internet co |
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| What does "Zip File" mean? | |
| Sometimes the RBS Tech Support department might ask you to send us a Zipped file. A “Zipped” file is one that has been processed to compress it into a smaller version of itself. You can use one of the many free compression utilities to do this.
A c |
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| What does saving catalog mean? | |
| “Saving Catalog” means that the client software is uploading its catalog file, the backup.mdb file. Like the other files that are backed up, this file is compressed and encrypted. If the customer has selected a lot of files (50,000 or more) during the |
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| What if a client forgets his encryption key? | |
| RBackup is so secure that it is impossible for a Service Provider to recover files if a customer forgets his encryption key. For this reason, we strongly recommend that your customers make a Key Disk during installation of their software, and that they re |
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| What if my ISP changes my host name and IP address? | |
| NOTE: This article contains information that has been supersceded in part by a more recent article. After reading this article, please see this article about changes in the Server Locator and Host Names
Question: If my ISP changes both my hostname and |
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| What router and firewall do you recommend? | |
| There are a few devices that our Service Providers have had trouble with, and we recommend against using. They include all older Linksys routers without a Cisco label, any kind of Internet Connection Sharing using proxy servers like WinGate, or Microsoft |
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| Why do some files seem to get bigger after compression? | |
| That is the ‘wrapping’ that is done by compression and encryption. if the file is real small, it will end up larger because both of those processes add to the size. |
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| Why do you issue so many updates? Why are they so big? | |
| We are constantly working on our software, developing new features and add-ons, enhancing our products as new technologies become available.
Unlike other software companies, we don’t save important imcremental upgrades for the “next release” so w |
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| Why do you release so many upgrades? What's wrong with you?! | |
| We only issue an upgrade on average about once a month.
Microsoft issues updates at least once a week, sometimes more frequently. When they change something about Windows we sometimes need to modify our software, since it so tightly integrates with Win |
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| Will RBS run as a Windows Service? | |
| Both the RBS Server and the RBS Client can run as Windows Services. So can all the PlugIns. |
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| Removing RBackup files after normal uninstall | |
| Sometimes because of Windows system states uninstalling RBackup client or Server leaves files and registry settings that might effect a subsequent re-installation of RBackup. Here’s how to remove them.
Uninstall using the normal Windows Add/Remove pr |
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| Error 10053/10057 clients can't backup. | |
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The server logs report Error 10053 during a backup session from one client. What can cause these errors, and how do I fix it? I also see Error 10057 occasionally on the server. Note: These are non-critical errors (warnings, really) and do not cause soft |
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| Problems using Amazon S3 storage with an EC2 Instance | |
| Problem:
We have set up an Amazon EC2 server 2003 instance, we also have a Amazon s3 bucket. I have connected the server 2003 instance to S3 bucket using tntdrive which allows us to map a windows drive letter to an Amazon s3 bucket. Everything is worki |
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| How to Sell Online Backup from your Web Site | |
| In June 2010 RBS released Version 11 of RBackup, along with the Web Manager and E-Commerce PlugIn. The E-Commerce PlugIn for RBackup v11 integrates with the Web Manager for a complete end-to-end web based solution for user registration, billing, credit c |
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