We sometimes get requests from employees and partners of our registered Service Providers for access to our online resources like the Member's Forum, and for technical support.

For reasons of security, (and because we just haven't programed it that way yet!) we only grant additional access to online and support resources on the authorization of the original purchaser. Further, and because of the same security concerns, we cannot discuss the products or accounts of our Service Providers with anyone except those specifically authorized by the Service Provider.

This is not to say that we always grant access, even at the request of the registered Service Provider - obviously, doing so puts an extra support burden on RBS by maintaining multiple accounts under one name.

It's handled on a case-by-case basis.