Knowledgebase: RBS Server
How do I test my RBS Server? More information regarding Port Forwarding and Server Settings.

If your Endpoints are not connecting to the server, your Server/Endpoint settings may be incorrect. This article describes a few common problems, as well as the solutions.

Before you continue, use the RBS Server Tester at the following link to ensure that your server is running correctly:

If you have problems opening ports, we have a utility you can use to test them. Download the following utility to your RBS Server computer and run it. It will perform diagnostics on your RBS Server and your Internet, firewall, and router.

Repair Wizard for Server Diagnostics

If the test fails in the (Passive mode) Data Ports test, it is due to a misconfigured router or firewall.

Read the following article on port settings:


Make sure you have forwarded or opened the following ports on the router or firewall:

Command Port (configurable, usually 2774) TCP only

Data Ports (configurable, usually 29001 through 29100) TCP only. The range should be defined under Tools-Properties in the RBS Manager. Open 2-3 ports for every simultaneous client connection you expect. The more ports you give each connection the faster the backups will go. Open no more than 4 ports for each connection.

Server Locator Port (3495, outbound, TCP) 

From RBS Manager-Tools-Properties: Make sure that the Data Ports ranges match with those on the router or firewall.

If you have the server locator service: The Properties window should also display your Public IP. Make sure that it is correct. (Public IP Detected:

Once the online server test passes both of the functions, you can start testing the client.

If the server test passed with two Green Checks and you still have issues connecting with the client, re-check the following:

Remote Backup Endpoint -> Options -> Preferences -> Connection. Double-click the small padlock icon on the connection info screen. Enter the administrative over-ride passowrd; by default, it is “Admin.” Check to make sure that the username, password, backup server URL, port number, connection type, account group all match with the RBS Server-> User details.

To check the Account Group, double-click on “Backup Server URL.” If all of the connection info is correct, the Endpoint should connect to the server and back up successfully.

RUN ->Test Connection to make sure that the client connects without problems. Once the test connection is run successfully, you are ready to start backing up.


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