(CODE: EXP1) License not updated and Fatal Error: (CODE: N100) or CODE: N101 N102 N103 N104 Contact 'Remote Backup Systems' .OR. server failed to start after upgrade or moving to a new server
NOTE: If you have recently moved your RBS Server to another computer or VM, and it will not start, please go to the following link and move your RBS Server license. [move server license here]
This code is caused when the license file for the RBS Server goes out of sync.
Please follow the steps below:
Close the RBS Server completely and go to the Task Manager --> Processes. Kill the RBSMgr.exe and RBS.exe if running.
If RBS Server is running as a service then go to the command prompt and navigate to C:\Program Files (x86)\RBS Server and type in RBS /u
This will remove RBS Server from service mode.
Under the RBS Server's installation folder, delete the rbspuid.rma and rbspuid0.rma files. You may only have one or the other; delete whichever (or both) you see.
NOTE : These are hidden system files. Make sure under Explorer Options --> Tools --> Folder Options --> View tab, "Show hidden files/folders" is selected and "Hide Protected Operating System Files" is not selected.
Restart the RBS Server.
If everything is operational, switch the RBS Server back to Service mode.
To run RBS Server in Service mode,
Go to Tools --> Properties. Under "Manager preferences", check the service mode option. Say "Yes" to both the Pop up messages. Click on Apply and OK on Properties window.
Now close RBS Server. File --> Exit Manager and Server.
Go to services panel and start RBS Server service.
Restart RBS Server.
If you still have issues, please attach the licenseupdatelog and DRBS log from the RBS server install folder to a new Help Desk ticket.