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Problem:

RBS Server stops randomly
RBS Server will not start
License File Found
Registered for 0 credits or Registered for 0 Licenses

Response:

Verify that your RBS Server can connect to the RBS Licensing Service.

Bring up a browser on the computer running your RBS Server.

Enter this URL: http://auth.remote-backup.com

If you do not see a "Connection Confirmed" response, make sure your firewall is not blocking access to our license service on port 80.

Use the Repair Wizard or follow the steps below on RBS Server:

Close the RBS Server and RBS Manager completely and go to the Task Manager- ->Processes.

Kill the RBSMgr.exe and RBS.exe if running.

If RBS server is running as a service then go to the command prompt, C:/Program Files/RBS Server/ and type in:

RBS /u

This will remove RBS server from service mode.

Using Windows Explorer, navigate to the /Program Files/RBS Server/ folder

Delete the rbspuid.rma and rbspuid0.rma files.

NOTE : These are hidden system files. So, make sure under Explorer options, Tools? Folder Options: View tab, Show hidden files/folders is selected, and also uncheck the 'Hide protected operating system files' option).

Restart the RBS Server.

If working fine, please switch it back to service mode.

To run RBS Server in Service mode, open the RBS Manager (not the RBS Web Console).

Go to Tools--Properties. Under "Manager preferences", check the service mode option. Say "Yes" to both the Pop up messages. Click on Apply and OK on Properties window.

Now close RBS Server. File--Exit Manager and Server.

Go to services panel and start RBS Server service.

Restart RBS Manager.