Built into the RBS Server software is a feature that is designed to prevent two RBS Servers with the same serial number being installed on more than one computer at the same time, because doing so would confuse the Server Locator, potentially preventing end user Client software from finding its proper Server.

Installing the RBS Server software registers its serial number to a specific computer, preventing the use of the same serial number on another computer.

Uninstalling the RBS Server software de-registers its serial number so it can then be installed on a different computer.

If you have reinstalled your RBS Server software on a different computer without first uninstalling it from the original computer, it will not run. Uninstall it from the original computer using Add/Remove Programs.

If you cannot uninstall the old server, please go to the following link and move your RBS Server license. [move server license here]

If you cannot uninstall it from the previous computer because the hard drive crashed or you no longer have access to that computer, you must contact Tech Support by filing a support ticket. We have to manually reset your license and deactivate your old Server in order for your new Server to run.