Knowledgebase: General
Disaster Recovery Methods


There are three ways to perform a Disaster Recovery in case of hard drive failure or system crash:

1) Restore from the .VHD file maintained during a Full Image Backup. You can also directly mount the VHD file.

2) Using the Encryption Key Disk/File:

First install a fresh Endpoint on the new system. When prompted for 'New Registration' or 'Disaster Recovery' Select Disaster Recovery.

The Endpoint will ask you if you have the Key Disk. If you have the Key disk/file with you select Yes, and the Endpoint will ask you for the location of the Key Disk/File.


After reading the file the Endpoint will contact the server and retrieve the last known catalog file from the server. Upon successfully recovering the catalog it will ask you to restart the Endpoint application. Restart the Endpoint and you will see all the files to restore in the Restore window.


2) With the hard copy or the Printout of the encryption key info:

After installing an Endpoint, and selecting Disaster Recovery Option: Say 'No' to when prompted for 'Do you have the Encryption Key Disk?'

The Endpoint will present you a new form where in you can manually enter the Username, password, encryption method and key information. BE CAREFUL. You must enter all the information exactly as it appears on the printout. Don't confuse zero with "O" (a capital letter O)


After entering the details the Endpoint will start the DR process, restoring the latest catalog from the server. Files available for restore will show up in the Restore window.



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