Knowledgebase: General
What does "Zip File" mean?

Sometimes the RBS Tech Support department might ask you to send us a Zipped file. A Zipped file is one that has been processed to compress it into a smaller version of itself. You can use one of the many free compression utilities to do this, and RBackup itself does it in some cases.

A common compression utility is WinZip. You can also find others at

When we ask you to Zip a file and send it to us, use one of these compression utilities to compress the file, then attach it to an EMail and send the email to us, or attach it to your trouble ticket.


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