Knowledgebase: General
My RBS Server's IP address changed and now my Endpoints can't connect. How do I change the IP address they connect to?

Your Server reports your IP address to our Server Locator, if you have the Server Locator feature turned ON. It is ON by default. So, if your Endpoints were installed to use the Server Locator to find your RBS Server (there is a checkbox under the Server URL field,) then they should have been updated automatically within a few seconds of your change of IP address.

HOWEVER, if instead of using the Server Locator you entered your actual IP address when you created your Endpoints, you will have to manually change each one of them on site or by remote using some kind of remote control software.

From Remote Backup Endpoint -> Options ->Preferences -> Connection tab. Double-click on the small padlock icon on the connection info screen. Enter Administrative (Override) password. The default is "Admin"

Change the Backup Server URL to a domain name or URL that is pointing to your RBS Server, OR you can enter your Server Locator Host Name to engage the Server Locator. Your SL Host Name is:

replace "xxxxxxxx" with the serial number of your RBS Server, which can be found on its Help -> About screen.

NOTE: Server Locator service is a part of your Maintenance Subscription and operates only when your Maintenance Subscription is current.


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