The Client software will apparently load. The tray icon appears. Right-clicking on tray icon brings up the normal quick-start menu. However, the client software will not load when the Open Client option is selected.
Because of a previous installation one or more registry keys is incorrect.
PERFORM THIS OPERATION ONLY IF YOU ARE FAMILIAR WITH HOW TO USE REGEDIT.
Starting at My Computer, search in Data for rbclient.exe
Edit the data in all keys that specify a location for the file rbclient.exe so that the location for the rbclient.exe program is the actual location where it is installed. This is usually
C:\Program Files\Remote Backup\rbClient.exe
Reboot the computer.