Our most commonly reported problem is caused by not reading the introductory document that displays when you install the Server software, and not following the instructions to make an endpoint installer. But, you're not alone and the problem is easy to fix.

The Evaluation Version installs an RBS Server and a blank endpoint installer. The key word here is "blank". Before you can install an RBackup endpoint you first have to customize it so it knows how to contact your Server.

That's where the mistake is made.

If you install the RBackup endpoint from one of the blank installers it will not have enough information to contact the server - it won't know the Server's IP address.

The Evaluation Version comes to you set for port 2774. If you change that port number on the Server, you also have to change it on the endpoint. If the computer on which you are installing the RBS Server is running other software that uses the same port, RBackup will report a port conflict. 

The procedure outlined in the Server's Help File is to use the Customize Endpoint Software tool to build your endpoint installer, burning your Server's IP address into your blank endpoint installer. Do that, THEN make an endpoint installer and it will work.

There is an alternate method, which is not meant to be used during an Evaluation, but I'll tell you about it anyway in case you are already stuck and can't get to the Server.

You can use the RBackup endpoint's Administrative Override (sometimes referred to as the "Back Door") feature to manually insert the Server's IP address.

After you have installed the RBackup endpoint, pick the following menus:

Options:Preferences:Connection

Double-click the little padlock icon.

Enter the default password: Admin (This is case-sensitive.) You will have an opportunity to change the default password when you install your live system, so your clients will not have access to this screen.

Highlight the field Backup Server URL which probably has the following text in it right now: enter your server host name

Enter the IP address of your RBS Server.

If you are installing a test endpoint on the same computer as your test Server, the IP address will always be 127.0.0.1

If you are installing a test endpoint on another computer in the same network as your test server, enter private IP address (local IP) of the RBS Server computer.

If you are installing a test endpoint on another computer across the Internet, enter the Public IP address of your RBS Server. If you don't know your Public IP address you can use a browser on your RBS Server computer to pick the following link. Your IP address will be displayed near the top of the screen:

http://remote-backup.com/support/

Then

# click the Apply button
# answer NO to the question about making an updated recovery diskette
# Answer OK to the Preferences Saved information screen
# Click Test Connection to test your connection.

The second most common problem with the Evaluation Version is an apparent lock-up of the endpoint while attempting to make a connection to the Server. The endpoint isn't really locked up, it is just cycling for a few seconds while it tries different methods to get through your router or your firewall. This problem is very easily solved by using our Server Locator Service which comes with the live software.

Whatever the trouble, if you can't solve it quickly using these instructions and others in the Knowledge Library, PLEASE contact us at Remote Backup Systems. We will be more than happy to walk you through it, and we promise to be nicer in person than we are in print.