Knowledgebase
Version 10 help (20)Documentation Downloads (124)General (2)How To Videos (16)Install/Uninstall (4)Partner's Portal (11)PlugIns (7)Web Manager (117)RBS Client (6)Top Issues (10)The Business (75)RBS Server (1)Repair Wizard Messages
SEARCH
Knowledgebase: RBS Client
How do I make a support pack?



Open the endpoint software.

Pick Options:Preferences.

Pick the Connection tab.

Double click the padlock icon.

Enter the password. The default is "admin".

Select the Backup tab.

Select the Create Support Pack button.

The software will create a Support Pack and display a message telling you where it is on the drive. You can then email the Support Pack to Tech Support.

As an alternative you can select Help->About and then click the Send Diagnostics button. This will send a support pack directly to RBS Support.

 

(301 vote(s))
This article was helpful
This article was not helpful
Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
Online Backup Software by Remote Backup Systems fusion