Knowledgebase: RBS Client
Accessing Mapped Drives while in Service mode

We strongly recommend that you NOT run the endpoint in Services Mode. Instead, use the default installation method which is to use Windows Task Scheduler and the local System Account.


This procedure can be followed if you have trouble setting up the endpoint in Services mode with access the mapped/network drives.


Running Remote Backup using Windows Task Scheduler: To run the client using Windows Scheduler, you need to first remove the shortcuts to Remote Backup software from the start menu list - so it does not launch automatically on startup. You will be relying on the windows scheduler to launch the rbClient.exe program (which is the client interface application, and main program that runs the backup), instead of Remote Backup’s scheduler (rbackup.exe) which runs in the system tray. To run a backup, there are command lines options that you need to include for rbClient.exe that launches the backup of a particular set.

Note: Following this method, you will not longer see any system tray icons - since rbackup.exe will no longer be running. You can add the User account under which the scheduled task will run. Make sure this user account has access/correct permissions to the mapped drives (if mapped drives are included in the backup).

This method of using the windows scheduled tasks is a workaround, if the SYSTEM account cannot access mapped/network drives. (that is, when the RBackup endpoint software cannot access mapped drives when installed as a service) Follow these instructions to create a Scheduled Task for Remote Backup:

1. Click on Windows Start, Select Settings -> Control Panel. Open Scheduled Tasks Folder.

2. Double Click on ‘Add Scheduled Task’, Click Next.

3. This Screen should show you list of almost all the programs installed in your machine. Look for the rbClient.exe, if its not there click on Brow se and select rbClient.exe from the client installation directory(by default, its C:\Program Files\Remote Backup). Selecting the exe file automatically takes you to the next screen which shows schedule options.

4. Select Daily, Weekly or Monthly according to your preferences, click next.

5. Select Start Time, Start Date for this scheduled Task. Click Next.

6. Enter a valid windows username and password for this scheduled task to run. The Client software when launched on schedule runs under this user account’s credentials, so make sure this account has permission to access all the necessary files and folders. Click Next.

7. Click Finish. We have set up the Task Scheduler to launch the Client Software on Schedule, now we have modify the task properties to automatically start the backup for a Backupset.

8. Right Click on the Created Task(it should be named as rbclient, unless you changed the Task Name) and Select Properties.

9. In the Task Tab, the Run option would point to the absolute path of the rbclient.exe. Add the word “Run” and the backupset name to the end of the path. For example if the backupset name is ‘ default ‘ and the installtion path is C:\Program Files\Remote Backup, the Run option should be “C:\Program Files\Remote Backup\rbclient.exe run default

10. Click Apply, the Task Scheduler might ask for the windows username and password again, please enter them and click OK.


Keywords: service mode windows service UNC path 


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