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Knowledgebase : General
Disk space quotas are handled through reports and emails. By default, RBackup will never interrupt a backup in progress, nor will it refuse to accept a backup from an active account in good standing. You can change this behavior and have RBackup stop acce...
We can sometimes add an additional 15 days to the normal evaluation period. Contact your sales representative for more information.
Question: What I want to do is backup my data from file server to another file server at my house. I will be backing up 2TB of data every night and I want to back up over the internet. If you can please tell me if your software is capable of doing what I ...
Question: Does the system track user space, and if so will it notify the client and us of it. If so, does it have capabilities to automatically increase and/or limit allocated drive space? Answer: RBackup has a quota system built into the Server and ano...
The RBackup Server software sends emails, and it requires an SMTP Server to do so. In most cases, the SMTP (outbound email) server is provided by your ISP, so you do not need to provide your own. You can also use the Partner Portal's SMTP service just by ...
Rbackup will use all the bandwidth you supply it with, but will not seriously limit other applications that need bandwidth. So, it will support bandwidth teaming or connection teaming modems and routers. RBS does not have any recommendations for such de...
Yes, Servers and Clients are using the two-way services with success. We've had some trouble reported with those who use a sat downlink and a modem uplink, so we recommend only the two-way services.
Routers ROUTE. Use one when you want to route something. It lets traffic in. A firewall blocks traffic. Use one when you want to stop traffic. The two should not be used interchangeably. Cheap routers give you very little protection from the bad guys ...
File Selection Tips and Tricks. When you select the files you back up, you may get better results if you understand a few tricks of the file selection subsystem. THREE BASIC MODES The system optimizes your selections in different ways depending on t...
Question: How do the file naming (server side) conventions work. Is it possible to get a duplicate file name? I notice one of my backups come thought with the date and then a load of zeros. I wasn't used to seeing that many zeros in a file name. Answer...
You and your cleints can press a button on your desktop to update software any time. If there's an upgrade to the version you have installed, you will get a pop-up message. Server upgrades are downloaded from one of RBS' servers in Memphis, TN. Your Cli...
Adding licenses to your current license count is easy. Just order from our website http://remote-backup.com. New licenses are added immediately during business hours.
RBS has produced a series of short online movies that fully demonstrate how to install and operate the Evaluation software, with specific instructions for running the Evaluation version on seperate computers on the Internet. View our movies online now. ...
Question: I have a question about RBS automatically initiating a client modem to dial out. It says in the docs that it can do it, but how? How do you set up an endpoint's computer to automatically dial out at backup time? Answer: You still have dialup I...
Question: Your backup software seems to backup all right, but we are interested in disaster recovery. How can I produce another client with the same login and password and restore files if the database was on the client that got destroyed? To simulate a D...
You can pick from four levels of compression. The level of compression attained depends on a number of factors, such as how much the file is already compressed. For example, JPG files often compress very little. The level exact percentage of compression...
On our Permanent Licensing model, you can use your software forever. We are not going to turn off your software after you buy it. The evaluation version has a time limit, but there is no such limit on the live package. As part of your Maintenance Subscr...
Yes, you can calculate it. Here is a link to our online calculators: http://remote-backup.com/calculators/ [http://remote-backup.com/calculators/] This calculation considers only data transmission time in an optimally-configured system. Time for the Cli...
The Windows recycle bin is a hidden folder that may not have the same name and path from computer to computer, although it most often seems to be called: C:RECYCLED or C:RECYCLER The recycle bin shows up as a regular folder in Remote Backup's Explorer...
We are happy to remove you from our list, and we ALWAYS do it immediately. Virtually every email we send from our list server contains a button you can push to remove yourself. However, it often happens that the address we send your email to is not the on...
Question: I have several backups going now. I noticed that I had a manual backup (big files) coming in then a auto scheduled backup started and jumped in front and started transferring. The auto backup almost completed before another file came through for...
Question: I have created a new endpoint account. As soon as I move the user into the House account it works fine but as soon as I move it into my new account I have login failures. Any suggestions? That's an easy question. The Endpoint software does not...
Remote Backup System Log files. The Remote Backup system works flawlessly out of the box in the vast majority of situations. Occasionally, however, one of a variety of issues may occasionally arise, and knowledge of the Log Files and how they are used w...
Some service providers have computer stores preload their Client software onto new PCs. Here's how to do that. Assign the computer store an account group - 000002 or 000003, etc. The House Account is always you, and that's account number 000001. Then ...
SPECIAL NOTE: The following procedure was developed by an RBS Beta Team member. It has NOT been approved for general use. This article is only for use as a basis for experimenting with running RBS in a Linux environment. At the present time this is not an...
Question: I currently have a VPN between my home where the computer is which is going to contain the backup data (I presume the Server) and my office (I presume the Endpoint.) Right now I already have a static IP address at my office. Both are on a DSL li...
File Exceptions are usually warnings about files that did not get backed up. Exceptions can be generated any time a file didn't back up, though, and can also be caused by dropped Internet connections, and endpoint network drives that become unavailable be...
Sometimes the RBS Tech Support department might ask you to send us a Zipped file. A Zipped file is one that has been processed to compress it into a smaller version of itself. You can use one of the many free compression utilities to do this, and RBackup ...
"Saving Catalog" means that the endpoint software is uploading its catalog file, the backup.mdb file. Like the other files that are backed up, this file is compressed and encrypted. If the customer has selected a lot of files (100,000 or more) during the ...
_Search Terms: key escrow recover key recover encryption key key recovery lost key lost encryption key_ The loss of an encryption key can be an emotionally-charged situation. The customer's hard drive may have crashed, or the computer has been stolen. P...
NOTE: This article contains information that has been supersceded in part by a more recent article. After reading this article, please see this article about changes in the Server Locator and Host Names Question: If my ISP changes both my hostname and m...
Both the RBS Server and the RBS Endpoints can run as Windows Services. So can all the PlugIns.
Question: I stopped a backup from a new customer after it had been running for 15 hours and had processed 137,000 files. Why did it take so long, and what can I do to speed it up? Answer: RBS software is not simple file transfer software. It is highly ...
RBackup RBS software contains everything you need to back up hundreds of clients. Besides a Windows operating system, there's no other software to buy. If RBackup needs a Windows component, it will download it and install it free of charge. Other comp...
Problem: The Online Installer (or any of the RBS files) shows CRC errors or Invalid Signature. Solution: All RBS downloads and installers are digitally signed and encapsulated to prevent tampering. If anything happens to any of the files in the instal...
This is reported on RBS Servers, usually during installation, when there is already another server running on the same computer and using the RBS Server's port number. If the RBS Server attempts to use port 21, and your computer already runs an FTP serv...
File not found error 48 Endpoint will not install because of a missing file. There are two possible causes for this failure. This error message shows up when Windows fails to properly install a file on the Endpoint computer. This is caused sometimes ...
Question: Would I become the Server and ALL my endpoints would have an RBS Endpoint installed on their PC's including the server(s)? Would each of my clients have their own copy of the RBS endpoint software for each PC in their network? For instance, a c...
Sometimes the RBackup software fails to uninstall properly while testing it. This problem happens after many installs and uninstalls, and can also happen when an install or uninstall is accidentally aborted before it completes. These instructions are for...
RBS will be happy to install and configure and test your evaluation software for you. We do this free of charge for all evaluations and live software. This is an Internet server. It also contains an endpoint software installer which has to be burned wit...
You can enter multiple email addresses separated by simicolons: rbstest@test.com;rbstest@rbsc.com
By default, the endpoint uses the C:TempRbackup location to prepare files for backup. Check to make sure that this path exists. If there is no Temp folder on C: then create one. You can also change location of Temp Folder if you need to, on the endpoi...
From Remote Backup Endpoint -> Options ->Preferences ->Connection tab. Double-click on the small padlock icon on the connection info screen. Enter Administrative (Override) password. The default is Admin To get to the Account Group: double-click on wher...
We strongly recommend that you NOT run the endpoint in Services Mode. Instead, use the default installation method which is to use Windows Task Scheduler and the local System Account. This procedure can be followed if you have trouble setting up the end...
The Remote Backup system uses a couple of components that provide encryption, and do not provide any feedback to the program that can be displayed. The process is so quick that you don't notice this on small files, but you may notice it even has a Task M...
Question: I assume that an Endpoint is one business that I am serving, rather than the number of people that may be on their server - true? Given that the number of clients that I can fit on one server is limited (by diskspace), will the client license e...
By Rob Cosgrove CEO, Remote Backup Systems This article describes the reasons RBS software can appear to run slowly, or not at all, caused by issues unrelated to the software. If your software is running slowly, please read this article. It contains c...
Question: When the endpoint is intalled and running as a windows service, I cannot access the mapped drives from the endpoint. (rbClient does not see mapped drives) Solution/WorkAround: If you are running the endpoint in service mode, check the permis...
It is not recommended to use Terminal Services to log into an endpoint and run the Remote Backup software remotely. However, many do it, and find out that a new instance of the RBS endpoint software starts for every Terminal Services session. The way t...
You can configure the batch files per backup set. You can create custom batch files per backup set with filenames in the format of: pre-{backupset name}.bat post-{backupset name}.bat For example, if the backup set name is "Blank" then, create batch fi...
RBackup is a Windows product. The endpoint software will not run on OSx. It will, however, back up Mac files that are available as shares to a Windows computer, or if you run RBackup in a Windows VM on OSx and the VM has access to the Mac files.
The server logs report Error 10053 during a backup session from one endpoint. What can cause these errors, and how do I fix it? I also see Error 10057 occasionally on the server. Note: These are non-critical errors (warnings, really) and do not cause soft...
NOTE: THIS ARTICLE ONLY CONCERNS DIALUP INTERNET CONNECTIONS. Error 11001 sometimes happens when you have incorrect settings that affect how the RBS endpoint software dials an ISP. Start the RBS Client software. Click OPTIONS > PREFERENCES > CONNECTIO...
Our most commonly reported problem is caused by not reading the introductory document that displays when you install the Server software, and not following the instructions to make an endpoint installer. But, you're not alone and the problem is easy to fi...
Question: We need to keep month-end and year-end backups for a period of 3 years. Is it possible to restore a 3 year old backup on your system? If so, what is the procedure? Answer: Yes it is possible to restore a backup from many years past. Our syste...
RBackup has several ways to provide mirroring and failover for RBS Servers. This is just one way. To setup RBS Server (backup server) for Load Balancing and Failover capabilities: Software Requirements: 1) RBS Server with SQL Back-end (SQL Backend ...
Best Practices and Guidelines CREATING BACKUP SETS: IDENTIFYING DATA FOR BACKUP Data can be categorized into three tiers: critical (integral to ongoing operations), important (valuable but not mission critical) or archival (required but not typically...
Issue: RBackup is broken after an AntiVirus Update Cause : A component of the RBackup software is quarantined by the antivirus software. Solution: Set a rule in the Antivirus software to allow the quarantined component. Restore the component from quara...
Problem: We have set up an Amazon EC2 server instance, and we also have an Amazon S3 bucket. I have connected the Server instance to the S3 bucket using TNTDrive, which allows us to map a Windows drive letter to an Amazon S3 bucket. Everything is workin...
In June 2010 RBS released Version 11 of RBackup, along with the Web Manager and E-Commerce PlugIn. The E-Commerce PlugIn for RBackup v11 integrates with the Web Manager for a complete end-to-end web based solution for user registration, billing, credit ca...
Beginning with RBackup version 11 RBS started licensing our Endpoint software by "Licenses" instead of "Users" or "Clients." The link below will explain it. HTTP://WWW.REMOTE-BACKUP.COM/PAGES/RBACKUPV11X#TABS3277 [HTTP://WWW.REMOTE-BACKUP.COM/PAGES/RBAC...
Here are step-by-step instructions, and modified script to back up Oracle using RBackup. 1) Select a drive which has enough room to store the backups of the Oracle locally (usually 2 or 3 times the Oracle database size). Create a folder called ORACLEBA...
If the Endpoint and the Server suddenly cannot communicate after working fine for a while, suspect problems with any new firewalls, routers, antivirus software, anti-adware, or any other changes to the network or computers that took place at about the sam...
The Missed Backup and Over Quota emails are sent in batch at a time that you can choose. Yours is probably set too early. Most people set those emails to launch at around 10AM. Please see your Server or Web Manager documentation for exact instructions.
If you used your Server Locator host name when you built your client installers, and your Maintenance Subscription is still active, only need to plug your RBS Server into a new IP address. The Server Locator will find your new IP within a few seconds and ...
I set up my server and installed Endlpoint software, and none of the Endlpoint can choose what to backup. Do I need to re-create my client installer? You probably distributed the Personal Edition of the Endlpoint software to these computers. The Persona...
Question: We need to restore a customer's Exhange mailbox. We do not want to replace the existing mailbox, the customer needs access to messages that were deleted in the current mailbox. Can you provide us with detailed instructions on how to restore a si...
Event Log Error: Error in check for Writer(remoting). Error: Error in Checking for VSS Writer, Error: Error in initialize VSSBackupAgent, the application might be missing one of its dependent assemblies. Error: Could not load file or assembly 'AlphaVSS...
Have a look in the rbEnotify log file on the RBS Server. WSCK: ERROR 11004 - Valid name, no data record of requested type... followed by a SendEmailNotification message including the SMTP server's name. Winsock Errors are Microsoft Windows Sockets (...
How to back up an end users data in more than one location Sometimes an end user wants his data backed up to two locations, one on the RBS Server, and another to a geographically distant location. This article discusses two ways to do this on a customer...
By default, the Email Notification settings apply to all user accounts the same way. But, there is an override to this behavior. You can configure Email notifications with different settings for different Account Groups. Example: For one set of Endpoint...
CLIENT NOT OPENING Close the RBS Endpoint completly. Go to Task Manager- ->Processes, Stop rbclient.exe and rbackup.exe if running. Try opening the Endpoint by running rbclient.exe in the folder C:Program Files (x86)Remote Backup Please add both rb...
These are the available encryption standards: 1.) DES is the old US Federal Standard. "8.2 Compatible" is the legacy RBackup (pre-1995) version, and "8.3 Standard" is the legacy RBackup (pre-1998) version. 2.) TDES is a much more secure form of DES ...
1.) Install the Endpoint either on the RBS Server Machine or on a PC locally connected to the RBS Server (Same LAN where the RBS Server is located). 2.) Close RBS Endpoint. Kill rbclient.exe and rbackup.exe via task manager. 3.) Replace the attached b...
Whenever a key file is generated on the Endpoint side, and Key Escrow is enabled (it is enabled by default) it creates a file called 'escrow' on the RBS Server in the user data folder. This error might be caused because you are using the old key file. ...
There are three ways to perform a Disaster Recovery in case of hard drive failure or system crash: 1) Restore from the .VHD file maintained during a Full Image Backup. You can also directly mount the VHD file. 2) Using the Encryption Key Disk/File: ...
Question: I want to bill my customers for the size of only the first full backup, and not subsequent backups. Is there a report that will do this? Answer: We do not have a report that gives only the size of a single full backup on an ongoing basis. I ...
The notification emails are written in HTML, a simple computer language used by web developers. The images in those emails are either .GIF or .JPG or .PNG. Have a look at the email template you want to change. Look for something like the following line: ...
The Server Locator (Dynamic DNS Service) is NOT required. The software will run without it as long as you provide and manage your own DNS. RBS provides a Dynamic DNS Service which we call our Server Locator. Each RBS Server is assigned a Host Name based...
This can be caused by serveral issues, all related to your RBS Server's license. Some of these reasons can only be resolved by contacting RBS technical support 9-5 US Central Time weekdays except holidays. If you need to resolve this issue during off hour...
The following article will probably be useful: http://help.remote-backup.com/index.php?/Knowledgebase/Article/View/370/0/how-do-i-back-up-folders-and-files-that-i-add-after-the-first-full-backup If you have been doing backups of the old server, and you ...
Has your system been working up until now? What has changed recently? Perhaps your router/firewall configuration? This sometimes indicates problems caused by a too-strict firewall or router setting. You might try unblocking port 3495 from your RBS Serv...
To start the Endpoint from the scratch please follow the steps given below: Go to this Endpoint's root directory on the RBS Server and delete all the entries. Delete the Endpoint's account. Create a new user and password on RBS Manager Accounts window...
This is commonly done simply because there is not usually enough bandwidth to send a full disk image regularly to an online backup service. Here's the proper procedure. Do a regular full image backup on site using RBackup's built in Full Image Backup ba...
Yes, RBackup can back up VMware and Hyper-V Virtual Machines when RBackup is running in a Windows Host. When the Endpoint software is installed it detects the presence of VMware or Hyper-V and turns on special built-in Backup Sets for backing them up. T...
The reason for Endpoints missing backups can be many, and virtually none are caused by a failure of the RBS software. If the RBS Endpoint Software contacts the Server and the backup does not finish, a Backup Failed email is generated. If the Endpoint soft...
By default the Email Notifications that are sent by the RBS Server display the Native size of the data. This is because most Service Providers charge their customers by Native size. You can change this to Compressed Size using this hack. Stop and close ...
The RBackup Endpoint and Server can write to the Windows event logs. You can use this feature for remote monitoring using MSP software. EVENT LOGGING FOR THE ENDPOINT SOFTWARE Event Logging can be turned ON and OFF by a registry key and a control in t...
RBackup can be called from other programs. This allows it to be included in other applications, adding Remote Backup functionality to them. For example, suppose you'd like to include built-in remote backup functionality in a Dental Office management progr...
Why does it take so long to do a backup? What is the difference between copying a file and backing it up? We are often asked why our software takes "so long" to do backups - longer than simply copying files. The answer is simple and complicated. Man...
RBS offers an SMTP service that you can use to send your Email Notifications from your RBS Server. It is available to all Partners who have active Maintenance and who use our Server Locator Service. (By default, almost all RBS Servers use the Server Loc...
Your Server reports your IP address to our Server Locator, if you have the Server Locator feature turned ON. It is ON by default. So, if your Endpoints were installed to use the Server Locator to find your RBS Server (there is a checkbox under the Server ...
MINIMUM REQUIREMENTS FOR RBACKUP ENDPOINT The RBackup Endpoint software will run on any Windows operating system XP or more recent. There is no minimum requirement for RAM. BANDWIDTH The Rbackup Endpoint is very efficient with bandwidth. It will work...
As of this edit RBackup and the Web PlugIns support seven languages: English Spanish German Portuguese Hungarian French Italian Albanian There is a language editor built into the Web Manager, and you can add new languages to the Endpoint...
RBackup software runs on Windows or a Windows VMWare instance. The Endpoint software can back up shared Linux partitions if Windows can access them through something like Samba. Likewise the Rbackup Server software can use a Linux-managed drive array ...
Question: Can I store customer data on Amazon's S3 service instead of on my RBS Server? Answer: Yes, you can do this, and there are two options. The following two options both require a third party utility that can map Amazon S3 buckets as Windows dri...
Question: Can Rbackup send alerts for completed or failed backups? Answer: Yes. Alerts are generated at the Server for all backups. They are recorded in logs and can be sent automatically by email through the Server's Email Notification system. There ...
Question: If a customer makes a new folder is it automatically included in the backup? Answer: Any folders that are created below a checkmarked folder (and which do not have a red X or are directly below a folder with a red X) will be included in backup...
The RBackup Endpoint can send backups to many of the free and cheap consumer-grade file sync services. The RBackup Server can use these same services for replication. For more information, see our Blog article: ONLINE BACKUP PARTNERS: DON’T FIGHT ‘E...
Mapped drive missing ( Server or Endpoint) even though it displays in windows explorer. From Microsoft: Some programs cannot access network locations when UAC is enabled. See this MS KB article: http://technet.microsoft.com/en-us/library/ee844140%28...
The RBackup Endpoint can run batch files (command scripts) containing commands and applications before a backup starts, and after a backup ends. PRE-RBS.BAT post-rbs.bat The above command scripts run globally - before and after every backup set. Y...
The following PDF article contains instructions for restoring full image backups. http://remote-backup.com/showme/misc/RESTORE_PROCEDURES_FOR_FIB.pdf [http://remote-backup.com/showme/misc/RESTORE_PROCEDURES_FOR_FIB.pdf] You can also boot from Windows-...
This article describes one method for restoring a backed up MS-SQL database to an alternate location - a location other than the original location. We realize that there are many reasons for restoring an SQL database to an alternate location - to move it,...
The following PDF article contains instructions to perform full image backups. http://help.remote-backup.com/BACKUP_PROCEDURES_FOR_FIB.pdf [http://help.remote-backup.com/BACKUP_PROCEDURES_FOR_FIB.pdf] keywords: bare metal, image restore, full image ba...
HOW DOES RBACKUP MANAGE BACKUP FILE RETENTION AND PURGING OF OLD BACKUPS? RBackup can be set to retain backups by the number of most recent versions, and by number of days. In addition there are a number of adjustments that you can make to the data rete...
You can limit bandwidth per Endpoint in your Server's Web Manager. Select Accounts->Users->Manage Users. Then select "Remote Mgmt" for the Endpoint you want to change. Select the Backup/Report Options tab. Select the "Bandwidth" you want to use for ...
To schedule a backup to run only during off hours - in the Backup Set schedule, select a Start Time for when you want the backup to start, and set the Attempt Window to a number of hours that you want the backup to run. It's best to set it to stop an hour...
The Server Tester passes with one account, but not with another. Testing the RBS Server with some accounts fail, and on others it passes. All the accounts that pass are on one data drive, and all those that fail are on a different drive. The Server ...
Rename you're Certificate file to "authenticode.pfx" and replace the one inside SignTool folder: "C:Program Files (x86)RBS ServerWebWebManagerSignTool". In case you have a certificate password, make sure it's added to "SignTool.ini" as shows below. ...
RUNNING RBACKUP AS A SERVICE Both the RBackup Server and the RBackup Endpoint (Client) can run as Windows Services, and it is simple to switch them into Services mode. However, their default installation installs them as Applications to make initial ins...
When running the pfSense firewall, you must add the command ports and the data ports in the LAN - LAN traffic section to make RBackup work in the internal network. The command port is usually 2774, and the data ports are usually ports 29001 through 2910...
You can localize the RBackup Endpoint's Simple Interface by editing an .INI file and the Culture file. To localize to client interface to Russian... Create a new folder called "Russian" in /RBS Server/Client/culture/ /RBS Server/Client/culture/Russi...
This article addresses a rare condition where there are two RBS Servers running at the same time on different public IP addresses, using the same serial number, and using the Server Locator for access. The Server Locator is a dynamic DNS service operate...
View the attached PDF file for instructions on changing the port number for the Web Manager or Web Console from the default port 80.
On your server, each endpoint's files are stored in a directory that bears the endpoint's name. Usually it's under a folder called /RBS/ You can copy all that data to a USB drive and send it to your customer. After you copy the data, build the Disk Res...
All of these endpoints probably have their Root Directory set to drive C:, OR they used to have it set to drvie C: and their root directories were subsequently changed without moving their data. Open the RBS Manager (the console utility, not the web con...
See the attached .PDF file for instructions to turn on Secure Sockets Layer (SSL) and install an SSL Certificate.
Have you just taken over responsibility for an RBackup Online Backup system? This is advice for new technicians. Every purchase of new software comes with free one-time installation and a free one-time one-on-one training session lasting about an hour. ...
RBackup Servers can be hosted on "cloud" services like Amazon EC2 and Rackspace - any service that provides a Windows virtual machine that you can access via Terminal Services. In this configuration your Endpoints would send their data to your RBS Server ...
If you moved your Server to a new machine, you probably also need to move your license. Fill out the form on this page: http://www.remote-backup.com/support/movelicense [http://www.remote-backup.com/support/movelicense] Then follow the instructions in...
There are 2 ways to configure to enable Automatic Upgrades for Endpoints 1. From Web Manager Plugin: Check the document attached to this knowledgebase article - "EndpointAutomaticUpdatesfromWebManager.pdf" 2. From Partner Portal: Check the document at...
Online Backup Software by Remote Backup Systems fusion