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Knowledgebase : RBS Client
Our software has a built-in Disaster Recovery feature. Here's how it works. After initial installation our Client software asks if you want to make a Key Disk. The Key Disk contains all the setup information for the Client software. If you change someth...
By default, the endpoint uses the C:TempRbackup location to prepare files for backup. Check to make sure that this path exists. If there is no Temp folder on C: then create one. You can also change location of Temp Folder if you need to, on the endpoi...
From Remote Backup Endpoint -> Options ->Preferences ->Connection tab. Double-click on the small padlock icon on the connection info screen. Enter Administrative (Override) password. The default is Admin To get to the Account Group: double-click on wher...
We strongly recommend that you NOT run the endpoint in Services Mode. Instead, use the default installation method which is to use Windows Task Scheduler and the local System Account. This procedure can be followed if you have trouble setting up the end...
The Remote Backup system uses a couple of components that provide encryption, and do not provide any feedback to the program that can be displayed. The process is so quick that you don't notice this on small files, but you may notice it even has a Task M...
Question: I assume that an Endpoint is one business that I am serving, rather than the number of people that may be on their server - true? Given that the number of clients that I can fit on one server is limited (by diskspace), will the client license e...
The RBS Client (Endpoint) software can be customized and branded with your own company name and logo, and 452 other features. You can do this yourself using standard software tools that are shipped with the RBackup software. There is no charge for brandi...
By Rob Cosgrove CEO, Remote Backup Systems This article describes the reasons RBS software can appear to run slowly, or not at all, caused by issues unrelated to the software. If your software is running slowly, please read this article. It contains c...
Question: When the endpoint is intalled and running as a windows service, I cannot access the mapped drives from the endpoint. (rbClient does not see mapped drives) Solution/WorkAround: If you are running the endpoint in service mode, check the permis...
It is not recommended to use Terminal Services to log into an endpoint and run the Remote Backup software remotely. However, many do it, and find out that a new instance of the RBS endpoint software starts for every Terminal Services session. The way t...
You can configure the batch files per backup set. You can create custom batch files per backup set with filenames in the format of: pre-{backupset name}.bat post-{backupset name}.bat For example, if the backup set name is "Blank" then, create batch fi...
RBackup is a Windows product. The endpoint software will not run on OSx. It will, however, back up Mac files that are available as shares to a Windows computer, or if you run RBackup in a Windows VM on OSx and the VM has access to the Mac files.
If the backup is to change the archive bit, as it does by default during FULL and INCREMENTAL backups, it will need permissions to write to them. Otherwise the backup will still run as read-only so long as it has access to the TEMP folder where the work...
Error 10061 is a time-out error. It can be caused by the same things that causes 10060 (below) and in addition, can be caused by a bad or improperly configured router or firewall. 10060 - Connection Timed Out - caused by mismatched port numbers, invalid ...
NOTE: THIS ARTICLE ONLY CONCERNS DIALUP INTERNET CONNECTIONS. Error 11001 sometimes happens when you have incorrect settings that affect how the RBS endpoint software dials an ISP. Start the RBS Client software. Click OPTIONS > PREFERENCES > CONNECTIO...
A 530 error is very specific, it simply means that the username, password or account group provided do not match the server. This can be caused by two things: 1) THE ACCOUNT INFORMATION IN THE CLIENT DOES NOT MATCH THE ACCOUNT INFORMATION IN THE SERVER ...
Our most commonly reported problem is caused by not reading the introductory document that displays when you install the Server software, and not following the instructions to make an endpoint installer. But, you're not alone and the problem is easy to fi...
Question: I have Included the entire E: drive with green check, but specifically Excluded everything else under E:. However, there were many system and hidden files/folders that got automatically selected and were backed up. Answer: When you select the...
RBackup uses port 2774 by default. This is an Registered Port Number assigned to Remote Backup Systems' RBackup. It is usually clear. You can change the port number if you like. Some people use port 443 or 80, as long as they don't conflict with any oth...
Open the endpoint software. Pick Options:Preferences. Pick the Connection tab. Double click the padlock icon. Enter the password. The default is "admin". Select the Backup tab. Select the Create Support Pack button. The software will create...
Open the client software. Pick Options:Preferences. Pick the Connection tab. Double click the padlock icon. Enter the password. The default is "admin". Select the Backup tab. Select the Create Key Disk button.
The Recovery is automatic. When you install the endpoint software for the first time you create a Key Disk to use for recovery later. The software prompts you for that. To come up from a complete crash, install the endpoint software on a new pc, (using...
To do this, use a combination of AutoSelect and specific file selection. This article describes making changes to the registry. If you are uncomfortable doing that, please don't do it. AFTER YOU HAVE ALREADY INSTALLED THE ENDPOINT SOFTWARE Use this ...
There are two ways to perform the Disaster Recovery in case of hard drive failure or system crash. This article describes both. 1) Using the Encryption Key Disk/File: First install a fresh client on the new system. When prompted for ÔÇÿNew Reg...
RBackup can be called from other programs. This allows it to be included in other applications, adding Remote Backup functionality to them. For example, suppose you'd like to include built-in remote backup functionality in a Dental Office management pro...
Question: Have a prospective client that is security conscious. He wants assurance that there is not a ÔÇ£back doorÔÇØ into the Client Software making his systems accessible to your or my organization. Answer: There is no ÔÇ£back door.ÔÇØ There is ...
Client reported having trouble with a particular customer whoÔÇÖs backups appeared to be skipping quickbooks files, which were very large. Other trouble included backup sessions that logged out and in again after 10 minutes or so. The trouble was f...
Q: If I make a first time backup using the RBS endpoint software to a portal USB drive at the customer's site, then I install it on the RBS Server to the subscriber's directory, will they have access to it? or How do you go about this? A: If you make a...
This article describes the procedure for moving the RBackup Client software to another computer, after it has been running for a while on the original computer. This is done to maintain the original settings, encryption keys, and passwords. Note: T...
If your server passed the Online Server Test with two green checks and you still have issues connecting with the client, re-check the following: Remote Backup Client -> Options -> Preferences -> Connection tab. Double-click the small padlock icon on t...
Rbackup, when installed as a Windows Service, logs in using the default SYSTEM Account. There is a Server service registry parameter that enables tighter security by allowing you to specify by name which shares (and pipes) the system account can access. ...
The Client software will apparently load. The tray icon appears. Right-clicking on tray icon brings up the normal quick-start menu. However, the client software will not load when the Open Client option is selected. Because of a previous installation o...
If you are receiving a Type 13 Mismatch Error, this article will help you repair the problem. Automation Errors/Type Mismatch(13): This may be due to some corrupt registry settings on the system or some mismatched DLLs. Perform the following steps ...
RBackup is Hybrid backup software. It can send backups to three locations simultaneously or separately - the RBS Server, any local location like a shared drive, and to cloud services like Google Drive, Dropbox, and Amazon S3. The first full backup is u...
Question: What is the amount of ram used up by the client? Answer: It will run in 64 Meg, and works best with 128 or higher. It works on all versions of Windows from Windows 95 up to the most current operating systems, servers and workstations.
With RBackup the first backup of any new backup set is Full. Thereafter, RBackup automatically switches to the Backup Method you have chosen, which is usually Incremental. You can do the first full backup using a portable hard drive. In the RBackup Endp...
Question: Take this scenario. A client computer's hard drive running a windows based OS crashes and must be replaced. A backup was performed using your software the night before. Does the OS have to be reinstalled to restore the data or can the OS, progr...
Solution 1: The Error with 'IPC Port' is usually caused when the service 'ExchangeBackupService' is not running. Check under Control Panel: Admin Tools: Services, and make sure that the service 'ExchangeBackupService' is running. If the service is sto...
If your client's initial backup is too large for an over-the-internet transfer, give our Copy to Disk feature a shot. We specifically designed this feature to make your large initial backups more simple and convenient. For this procedure, make sure to tak...
Fast Pick: (File Selection Method) Fast Pick is a File Selection method for Rbackup. This method is designed to speed up the scanning process (or File Selection process), especially in cases where there are many thousands of files to scan, (greater than...
It doesn't matter what "backup type" you select when backing up Exchange. The Exchange Agent will use it's own backup type. Use the built-in Exchange Backup Agent to backup Exchange. Read the Endpoint's documentation for more information on Exchange. T...
Use the built-in SQL Backup Agent to backup all SQL databases. If you have more than one instance of SQL Server installed on a system, backup the second instance as by creating a new backup set for the second instance. The built-in SQL backup agent alwa...
RBACKUP ENDPOINT REGISTRY SETTINGS  Three special files compose the bulk of your Endpoint's customized installation. 1) backup.mdb, 2) rbackup.ini and 3) rbackup.reg. This document covers the makeup and usage of the rbackup.reg (registry file). The r...
Error: If the Exchange Backup Agent service is not installed and running, you will see the following error message when connecting to Exchange using the Exchange Backup Agent in the RBackup Endpoint software. "Error occured in connecting to Exchange...
Performing disaster recovery for Exchange Server: It is important that the new server has the same hardware, same version of the operating system and Windows folder and disk layout. The following link has more information on these requirements http:/...
It is important that the new server has the same hardware, same version of the operating system and Windows folder and disk layout. The following link has more information on these requirements http://support.microsoft.com/kb/249694 1.Perform disas...
NOTE: FOR LEGACY SYSTEMS ONLY Exchange Backup was not running while temp path was on a NAS drive. Normal backups were working fine. Cause : In Windows XP, Windows Server 2003, and earlier versions of Windows, all services run in Session 0 along w...
There are two ways to exclude files globally. Both are explained in the Server's help file, which you can read online at this link: http://www.remote-backup.com/showme/rbackup/server/ [http://www.remote-backup.com/showme/rbackup/server/] Files can be ...
From Remote Backup Endpoint -> Options ->Preferences ->Connection tab. Double-click on the small padlock icon on the connection info screen. Enter Administrative (Override) password. The default is Admin. To get to the Account Group: double-click on whe...
Problem: On Exchange Server 2007 or 2010, the file selections interface is missing Exchange DB-level (or database-level) node or Active Directory (AD plugin) is missing. Cause: Endlpoint fails to get the VSS panel Writer info from OS. Resolution: P...
Issue: The Endpoint Locks settings on my Server in the Customize Endpoint Installer - Endpoint Locks tab are all unchecked. After creating an Endpoint Installer executable and running it on two different machines, I see that several of the Endpoint Lock...
TaxWorks (Tax Works) is a professional tax preparation program. There is an error in its update program that can possibly disable the RBackup Endpoint software by improperly overwriting a DLL file common to both programs with an older version, effectively...
Error Message: VSS open files Backup failed. Error: The maximum number of volumes has already been added to the shadow copy set. in BCVssOpenFilesProcess The Error is thrown by VSS (Volume Shadow Copy Service). This error is caused due to the followin...
SessionQuota, is the Endpoint-side session quota (set to Unlimited by default). It defines the maximum amount of data an Endpoint can transfer in a single backup session. If, during a backup session, the amount of data being transferred exceeds the Sessi...
Following are the image requirements for branding the RBS Endpoint software. Note: There is an automatic Image Converter on the Partner's Portal that can do this conversion for you. Log into the Partner's Portal, select the Graphics Conversion Utility a...
Error: VSS open files backup failed. Error: The provider returned an unexpected error code. in BCVssOpenFilesProcess Client Version = 11.2.61 (& higher) This is often due to an old software package, i.e., backup exec, storagecraft, acronis etc. that ...
Eliminating VSS Error 8194 from Event Log: When you start the Remote Backup program you may experience multiple instances of VSS Error 8194 in the Application event log. These errors DO NOT generally impact the ability of the program to perform online ba...
EXCHANGE DB-LEVEL BACKUP - THRESHOLD OPTIONS: Remote Backup uses Windows Volume Shadow Copy Service (VSS) to backup Exchange 2003, 2007 and 2010. Snapshots of the Exchange files are taken to ensure the consistency of the backup data. Once the snapshot i...
FOLLOW THE STEPS OUTLINED BELOW TO RESTORE SYSTEM STATE/ACTIVE DIRECTORY: STEP 1: Is it the same machine, with a new hard drive? If yes, proceed to Step 2, if not proceed to Step 8. STEP 2: Make sure the Operating System and other software (third party...
VSS Error - Event 33, SideBySide in Application log (Event Log Error) Error in backup log: 'Failure to backup open file' The problem is the inability of the Endpoint module to load its VSS libraries due to missing/redirected Visual C++ runtime library...
Who is the Service Provider? How do I find out who installed this software? Sometimes someone other than the Online Backup Service Provider works on an end user's computer and finds the RBackup Endpoint software running, and has questions about it. Re...
Follow the steps given below on this Endpoint. 1. On RBS Client, go to Schedule--Backup Schedule. 2. Click on Apply and close. Repeat the above two steps for all the available backup sets. This will reinitialize the backup sets and force the clien...
Run Online Server tester from the RBS Server's Web Console. Go to Setup -> Test Server If online Server test is successful, run a Test Connection from any Endpoint (Run -> Test Connection) Also try to telnet from the Endpoint machine to RBS Server, ...
Use this procedure to manually remove all traces of the Rbackup Endpoint. Normally the Add/Remove Programs should do all of this. Follow the steps given below IMPORTANT: If this is an existing Endpoint, take a copy of the backup.mdb file from the Remo...
Copy to Disk is used to "seed" a first full backup that is too big to do online in the amount of time required. If it fails, try this. To run a copy-to-disk please follow the steps: 1.) Make sure the Attempt Window on the Schedule -> Backup Schedule w...
The bottom line: Use Incremental for almost everything. Use BitBackup for very large files that change only a little, like CAD drawings. Incremental backup will scan for files' archive flags and backup the files which have been changed since last backup...
We recommend using the Windows Task Scheduler option so that the Windows service always runs in the background, even when you are not logged onto the system. You don't need the Endpoint to be running in service mode or in application mode. You can just cl...
Please follow the steps below:: 1.) Close the Rbackup Endpoint completely. Stop rbackup.exe and rbclient.exe via task manager (If running). Open the Registry Editor (regedit.exe) and browse to the following registry branch: For 32 Bit: HKEY_LOCAL_...
To exclude MailBox or Public Folder items by its full path, follow these steps 1. Open Registry Editor (regedit.exe) and navigate to HKEY_LOCAL_MACHINESOFTWAREQuantum Tech, Inc.Remote BackupPluginsExchange Server and look for the ExcludeItems key. 2....
Check the Services panel to see if the RBS Endpoint Exchange Plugin service (Exchange Backup Agent) is running. If stopped or set as manual, change it to Automatic. Now start the Endpoint and try to connect to the Exchange server.
There are two ways to grant permissions (work-arounds) for exchange. Method 1 - Can be used to grant Administrator full access so new users added later can also be accessed by the Rbackup Endpoint. Method 2 - If you do not want Administrator to give f...
When files you expect to have backed up do not appear in the Restore window, check the purge settings on the RBS Endpoint to make sure they are correct. The most common cause for files missing from the restore window is that the purge settings have been s...
Question: I want to bill my customers for the size of only the first full backup, and not subsequent backups. Is there a report that will do this? Answer: We do not have a report that gives only the size of a single full backup on an ongoing basis. I ...
For a brand new backup set doing its first backup, the first backup (online or to USB drive using Copy to Disk) is always Full regardless what Backup Type you pick - Full, Incremental, Differential or Bit Backup. It backs up everything selected, regardles...
The Endpoint software can be set to authenticate to the RBS Server, and then send backups to Google Drive through Google Drive's folder mapping application. Use the Cloud Service feature. In this case the RBS Endpoints will send their backups to separat...
This error is caused when the username or password or Account Group in the Endpoint software does not match an account on the Server. It can also be caused if the drive containing the backups for an Endpoint goes offline or has a failure. This kind of e...
Your Server reports your IP address to our Server Locator, if you have the Server Locator feature turned ON. It is ON by default. So, if your Endpoints were installed to use the Server Locator to find your RBS Server (there is a checkbox under the Server ...
MINIMUM REQUIREMENTS FOR RBACKUP ENDPOINT The RBackup Endpoint software will run on any Windows operating system XP or more recent. There is no minimum requirement for RAM. BANDWIDTH The Rbackup Endpoint is very efficient with bandwidth. It will work...
As of this edit RBackup and the Web PlugIns support seven languages: English Spanish German Portuguese Hungarian French Italian Albanian There is a language editor built into the Web Manager, and you can add new languages to the Endpoint...
RBackup software runs on Windows or a Windows VMWare instance. The Endpoint software can back up shared Linux partitions if Windows can access them through something like Samba. Likewise the Rbackup Server software can use a Linux-managed drive array ...
The Following are the list of folders included in Rbackup System State backup. By default all the files inside these folders are backed up. 1."%SystemDrive%\Documents and Settings\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\*", 2."%SystemRoot%\LastGoo...
ERROR MESSAGE: Invalid object name sysdatabases when connecting sql server 2005 FIX: Try adding the SQL server name after the server name For example, if your server was named 'bigturnip' specify 'bigturnipsqlexpress' where sqlexpress is the insta...
The RBackup Endpoint can run batch files (command scripts) containing commands and applications before a backup starts, and after a backup ends. PRE-RBS.BAT post-rbs.bat The above command scripts run globally - before and after every backup set. Y...
The following PDF article contains instructions for restoring full image backups. http://remote-backup.com/showme/misc/RESTORE_PROCEDURES_FOR_FIB.pdf [http://remote-backup.com/showme/misc/RESTORE_PROCEDURES_FOR_FIB.pdf] You can also boot from Windows-...
HOW TO ADD A LANGUAGE TO THE ENDPOINT SOFTWARE You can add a new language to the remote backup Endpoint (Simple interface only) by customizing an .ini file. Here is the procedure. Example: Add Russian language On your RBS Server, create a new folde...
You can add a language in the Customize Client Installer. It will be available in the Client's Simple Interface. Follow the steps given below to add a language in the Customized Client Installer. 1. Go to the RBS Server folder (By Default:C:Program Fi...
This article describes one method for restoring a backed up MS-SQL database to an alternate location - a location other than the original location. We realize that there are many reasons for restoring an SQL database to an alternate location - to move it,...
RBackup's Key Escrow feature is on by default. You can turn it off on a client-by-client basis with the following registry key: HKLM- SOFTWARE - QUANTUM TECH, INC - REMOTE BACKUP - SETTINGS KEYESCROW - POSSIBLE VALUES ARE "TRUE" AND "FALSE" DEFAULT ...
The "Attempt Window" in the Endpoint's scheduling setup screens is set by default to define the number of hours the Endpoint should attempt to connect to its Server to do backups. If it hasn't been able to connect by the end of the Attempt Window, it give...
If the Purge and Retention settings are incorrect, files can be backed up and then purged too soon. At the RBS Manager or your Server's Web Console (Web Manager), select the affected Endpoint account and select Remote Manage. Check the Purge/Retention...
The following PDF article contains instructions to perform full image backups. http://help.remote-backup.com/BACKUP_PROCEDURES_FOR_FIB.pdf [http://help.remote-backup.com/BACKUP_PROCEDURES_FOR_FIB.pdf] keywords: bare metal, image restore, full image ba...
SQL Server does not allow Differential Backup on the default database (Master, Model, MSDB and Temp DB). SQL Server does not allow us to backup the "Tempdb", which is clearly stated in the backup log file when you try to back it up. See below Error fr...
You can pause the backup whenever you want and you can resume the backup. If your RBS Server is down for a day or if you want to pause the backup during the business hours you can do it by changing PauseMode registry key value on the Endpoint machine. P...
How to turn off the first full backup Sometimes you want to start a new backup Endpoint without backing up everything first - you just want to start backing up files that are added and modified from this day forward, without backing up existing files. ...
Find below the instructions to Compact and Repair a corrupted Endpoint database. FileName: backup.mdb File Location: Rbackup Endpoint installation folder (By Default: C:Program FilesRemote Backup) Please close the Endpoint completly. Kill the Endpoint ...
HOW DOES RBACKUP MANAGE BACKUP FILE RETENTION AND PURGING OF OLD BACKUPS? RBackup can be set to retain backups by the number of most recent versions, and by number of days. In addition there are a number of adjustments that you can make to the data rete...
You can limit bandwidth per Endpoint in your Server's Web Manager. Select Accounts->Users->Manage Users. Then select "Remote Mgmt" for the Endpoint you want to change. Select the Backup/Report Options tab. Select the "Bandwidth" you want to use for ...
To schedule a backup to run only during off hours - in the Backup Set schedule, select a Start Time for when you want the backup to start, and set the Attempt Window to a number of hours that you want the backup to run. It's best to set it to stop an hour...
"SQL Server Backup Failed. Database: NFC_HR, Reason: Error occured in Proc: ExecuteTSQL Microsoft OLE DB Provider for SQL Server Query timeout expiredCommand: BACKUP DATABASE "NFC_HR" TO DISK='F:tempSQL ServerNFC_HR.rbsql' WITH NAME='Full Backup of NFC_HR...
Remote Backup can maintain a mirror of its online storage on a locally attached network drive. When restoring, RBackup will first look for files on its local mirror. This makes restores very fast and adds an additional layer of redundancy. Files stored on...
Our software doesn't do just a simple copy, which would be much quicker. It has to do encryption, compression, digital signing, and a LOT of other things. Here is an article describing the process: http://help.remote-backup.com/index.php?/Knowledgebase/...
You can localize the RBackup Endpoint's Simple Interface by editing an .INI file and the Culture file. To localize to client interface to Russian... Create a new folder called "Russian" in /RBS Server/Client/culture/ /RBS Server/Client/culture/Russi...
Question: Is it possible to set the backup to stop after a period of time? I want backups to stop before the start of the business day. Answer: Yes. Add a registry key, and then set the Backup Window (In the backup sets schedule screen) to the number of...
The Personal Edition does not have the ability for end users to change file selections. Partners, however, can. There are two ways to do it. FOR ONE ENDPOINT ONLY * Using the Web Manager, change your target endpoint's account from Personal to Server...
This article shows you how to mount a .VHD file produced by RBackup. (Alternate keywords: spin up boot deploy ) In version 11.12, RBackup can create a full disk image of a hard drive. The "image" is a file that ends in ".VHD" and is stored in the Imag...
There are 2 ways to configure to enable Automatic Upgrades for Endpoints 1. From Web Manager Plugin: Check the document attached to this knowledgebase article - "EndpointAutomaticUpdatesfromWebManager.pdf" 2. From Partner Portal: Check the document at...
How long does it take to do a Full Image Backup? Assuming that you are backing up from typical DAS to an external USB3 drive, and the host computer isn't that bogged down, you should be able to average 40GB/hour. This will depend on a lot of factors l...
Error 10060 is a time-out error. It can be caused by a bad or improperly configured router or firewall. 10060 - Connection Timed Out - caused by mismatched port numbers, invalid IP address, or Server not turned on, among other things. This error is cau...
From version 11.15 on we have come up with the New Backup Interface. However the plugins are not yet configured to run on this new interface so we strongly recomend our service providers to back them up on a seperate backups set. By doing that the file ba...
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