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Our software has a built-in Disaster Recovery feature. Here's how it
works.
After initial installation our Client software asks if you want to
make a Key Disk. The Key Disk contains all the setup information for
the Client software. If you change someth...
We can sometimes add an additional 15 days to the normal evaluation
period. Contact your sales representative for more information.
Version 11.5.5 and prior of the Web Manager PlugIn does not have a
control for email notifications (ON/OFF) for individual Endpoints or
groups. So, unless you use this workaround, it's either an ALL or
NOTHING deal - either everyone gets emails or nobody ...
The most critical files on the server are the server's catalog file
(could be a MS Access database or a SQL database) and of course, the
backed-up data from the Endpoints. Please follow the steps below:
1) Make note of the Ports from RBS Server, Tools--P...
Question: I want to bill my customers for the size of only the first
full backup, and not subsequent backups. Is there a report that will
do this?
Answer:
We do not have a report that gives only the size of a single full
backup on an ongoing basis. I ...
Question:
I want to remove Remote Backup Systems' name from the Client software.
Windows displays Remote Backup Systems on installation in Windows 7.
Answer:
The information displayed on installation of the Endpoint software by
Window's User Account...
To start the Endpoint from the scratch please follow the steps given
below:
Go to this Endpoint's root directory on the RBS Server and delete all
the entries. Delete the Endpoint's account.
Create a new user and password on RBS Manager Accounts window...
RBackup can be called from other programs. This allows it to be
included in other applications, adding Remote Backup functionality to
them. For example, suppose you'd like to include built-in remote
backup functionality in a Dental Office management progr...
We want to let you know what you can expect from Technical Support
with your Basic Maintenance Subscription.
What's included in Priority Support? [1]
What support can I expect if I let me Maintenance Subscription
expire? [2]
Tech Support is op...
We want to let you know what you can expect from Technical Support for
your Priority Maintenance Subscription.
What is included in my Basic Support Subscription?
[http://help.remote-backup.com/index.php?/Knowledgebase/Article/View/382/0/what-is-included...
What kind of support will I get if I let me Maintenance Subscription
expire?
What is included in my Basic Maintenance Subscription?
[http://help.remote-backup.com/index.php?/Knowledgebase/Article/View/382/0/what-is-included-in-my-basic-support-subscript...
This is a problem with the MS Access database engine. If the problem
continues, consider switching to MS-SQL.
When using the MS Access engine for the RBS Server, after after 50
files had been backed up, the table locked with this error.
There is a reg...
RBS EMERGENCY HOT SITE SERVERS ARE AVAILABLE FOR RBS PARTNERS WHENEVER
A NATURAL DISASTER AFFECTS YOUR DATA CENTER. IF YOUR RBS SERVER GOES
OFFLINE BECAUSE OF A NATURAL DISASTER, WE CAN TEMPORARILY TAKE BACKUPS
FROM YOUR CUSTOMERS AT OUR OWN HOT SITE NEAR...
This error is caused when the RBS Server has been moved to a different
computer or VM without first uninstalling it from the previous
computer or VM, or when something major has changed on the server's or
the VM's hardware - like its CPU serial number, or...
The Endpoint software can be set to authenticate to the RBS Server,
and then send backups to Google Drive through Google Drive's folder
mapping application.
Use the Cloud Service feature. In this case the RBS Endpoints will
send their backups to separat...
Why does it take so long to do a backup?
What is the difference between copying a file and backing it up?
We are often asked why our software takes "so long" to do backups -
longer than simply copying files. The answer is simple and
complicated.
Man...
This video shows how to configure EMail notifications in RBackup v11
using the Web Console.
https://www.youtube.com/watch?v=o9t6qyH5FVc
[https://www.youtube.com/watch?v=o9t6qyH5FVc]
RBS Tech Support can reset your Web Console admin password to its
default, which is "password". File a support ticket at the following
link:
http://help.remote-backup.com [http://help.remote-backup.com]
search phrases:
How to recover the admin passw...
_QUESTION: I WANT SEPARATE "BUY NOW" PAGES FOR EACH OF MY SALES
ASSOCIATES. HOW DO I DO THAT WITH THE STANDARD EDITION OF THE WEB
MANAGER?_
The version of the Web Manager that you have does not assume
multi-tenancy, so it shows all plans on one page. Ho...
This error is caused when the username or password or Account Group in
the Endpoint software does not match an account on the Server.
It can also be caused if the drive containing the backups for an
Endpoint goes offline or has a failure. This kind of e...
This short video shows how to build and deploy Endpoint installers.
https://www.youtube.com/watch?v=O1ghrtdvdPY
[https://www.youtube.com/watch?v=O1ghrtdvdPY]
If your website and RBS Server are on a dynamic IP address you can
still access them at your Server Locator Host Name, which is a DNS
entry made up of your serial number plus "ddns.rbsnet.net" like below:
HTTP://85252951.DDNS.RBSNET.NET/WEB/
Our Serve...
RBackup backs up all files and databases on Windows platforms. Our
software is application agnostic - it doesn't target "applications,"
rather, their data files. It backs up ALL files. It can back up
Oracle, MySQL, MSSQL, Microsoft Office, Quickbooks, ALL...
RBS offers an SMTP service that you can use to send your Email
Notifications from your RBS Server. It is available to all Partners
who have active Maintenance and who use our Server Locator Service.
(By default, almost all RBS Servers use the Server Loc...
Problem: Server stops, complaining of License issues.
License problems are most often caused by one thing: Your RBS Server
is being blocked from contacting our Activation Server and/or Server
Locator and/or License Server, even if intermittently. This p...
PARTNERS WITH ACTIVE MAINTENANCE SUBSCRIPTIONS HAVE ACCESS TO THE
PARTNER'S PORTAL AT NO ADDITIONAL CHARGE. THE PARTNER'S PORTAL
CONTAINS ADVANCED TOOLS AND RESOURCES, AND IS FULLY COMPATIBLE WITH
SMARTPHONES, TABLETS, AND PCS.
Log in at: http://portal....
The Endpoint Branding and Customization Tool in the Partner's Portal
is a cloud-based alternative to the Customize Endpoint Installer tool
that is a part of your RBS Server.
PLEASE NOTE: WE RECOMMEND USING THE CUSTOMIZE ENDPOINT INSTALLER
FUNCTION BUILT...
The Portal's Auto Upgrades will only work with Endpoint that were
built on the Portal or upgraded manually from the CLUPGRADE.EXE file
built on the Portal with ENABLE AUTOMATIC SOFTWARE UPDATES set to YES,
and UPDATE FROM PORTAL selected.
The Portal was...
Endpoint side updates can be hosted on the Partner's Portal, in your
RBS Server's Web Console, or at another location of your choice. If
you use the Partner's Portal or your own Web Console to host your
updates, you must build your Endpoint software on th...
Make sure the Root Directory locations for all Endpoints are correct
under the Accounts section of the RBS Manager, and that each
Endpoint's backups are in fact under that path.
Also, check the Root Folder path under Tools -> Properties of the RBS
Manag...
As of this edit RBackup and the Web PlugIns support seven languages:
English
Spanish
German
Portuguese
Hungarian
French
Italian
Albanian
There is a language editor built into the Web Manager, and you can add
new languages to the Endpoint...
RBackup software runs on Windows or a Windows VMWare instance.
The Endpoint software can back up shared Linux partitions if Windows
can access them through something like Samba.
Likewise the Rbackup Server software can use a Linux-managed drive
array ...
You can set the Endpoint to run as a service when you customize and
brand your Endpoint software, but we recommend selecting the defaults,
which will install the Endpoint as an Application, launched by the
Windows Task Scheduler.
Using the Customize End...
License Errors cause the RBS Server to stop running after three days,
or to stop immediately.
There are other articles that discuss specific errors. This article is
general.
The quickest way to solve license issues is to use the Repair Wizard.
The ...
Question: Can I store customer data on Amazon's S3 service instead of
on my RBS Server?
Answer: Yes, you can do this, and there are two options.
The following two options both require a third party utility that can
map Amazon S3 buckets as Windows dri...
Question: Can Rbackup be set to automatically do a backup when the
computer is turned on?
Answer: Yes, you can set Rbackup to launch on startup instead of
having it scheduled.
To do this, add a shortcut to the Startup menu. The shortcut should
run the...
Question: Can Rbackup send alerts for completed or failed backups?
Answer: Yes.
Alerts are generated at the Server for all backups. They are recorded
in logs and can be sent automatically by email through the Server's
Email Notification system. There ...
Question: If a customer makes a new folder is it automatically
included in the backup?
Answer: Any folders that are created below a checkmarked folder (and
which do not have a red X or are directly below a folder with a red X)
will be included in backup...
The RBackup Endpoint can send backups to many of the free and cheap
consumer-grade file sync services.
The RBackup Server can use these same services for replication.
For more information, see our Blog article:
ONLINE BACKUP PARTNERS: DON’T FIGHT ‘E...
The Following are the list of folders included in Rbackup System State
backup. By default all the files inside these folders are backed up.
1."%SystemDrive%\Documents and Settings\ALL USERS\APPLICATION
DATA\MICROSOFT\CRYPTO\*",
2."%SystemRoot%\LastGoo...
ERROR MESSAGE:
Invalid object name sysdatabases when connecting sql server 2005
FIX:
Try adding the SQL server name after the server name
For example, if your server was named 'bigturnip' specify
'bigturnipsqlexpress' where sqlexpress is the insta...
Mapped drive missing ( Server or Endpoint) even though it displays in
windows explorer.
From Microsoft: Some programs cannot access network locations when UAC
is enabled.
See this MS KB article:
http://technet.microsoft.com/en-us/library/ee844140%28...
The RBackup Endpoint can run batch files (command scripts) containing
commands and applications before a backup starts, and after a backup
ends.
PRE-RBS.BAT
post-rbs.bat
The above command scripts run globally - before and after every backup
set.
Y...
You can restore the full image backup just like any other restores. It
restores as a .vhd file which you can attach as a virtual disc or
launch it as a virtual machine.
Tool to Create Bootable USB Thumbdrive for Full Image Backup Restore -
Download and ...
HOW TO ADD A LANGUAGE TO THE ENDPOINT SOFTWARE
You can add a new language to the remote backup Endpoint (Simple
interface only) by customizing an .ini file. Here is the procedure.
Example: Add Russian language
On your RBS Server, create a new folde...
You can add a language in the Customize Client Installer. It will be
available in the Client's Simple Interface.
Follow the steps given below to add a language in the Customized
Client Installer.
1. Go to the RBS Server folder (By Default:C:Program Fi...
This article describes one method for restoring a backed up MS-SQL
database to an alternate location - a location other than the original
location. We realize that there are many reasons for restoring an SQL
database to an alternate location - to move it,...
RBackup's Key Escrow feature is on by default. You can turn it off on
a client-by-client basis with the following registry key:
HKLM- SOFTWARE - QUANTUM TECH, INC - REMOTE BACKUP - SETTINGS
KEYESCROW - POSSIBLE VALUES ARE "TRUE" AND "FALSE"
DEFAULT ...
The "Attempt Window" in the Endpoint's scheduling setup screens is set
by default to define the number of hours the Endpoint should attempt
to connect to its Server to do backups. If it hasn't been able to
connect by the end of the Attempt Window, it give...
If you have a message on your RBS Server's screen indicating:
(INVALID VERSION) VERSION NUMBER MISMATCH FOUND. CONTACT REMOTE BACKUP
SYSTEMS IMMEDIATELY
this indicates that you have upgraded your RBS Server with an
unapproved download. To resolve this...
If the Purge and Retention settings are incorrect, files can be backed
up and then purged too soon.
At the RBS Manager or your Server's Web Console (Web Manager), select
the affected Endpoint account and select Remote Manage.
Check the Purge/Retention...
The following PDF article contains instructions to perform full image
backups.
keywords: Full image backup, full image restore, restore drive,
restore volume, restore disk
SQL Server does not allow Differential Backup on the default database
(Master, Model, MSDB and Temp DB).
SQL Server does not allow us to backup the "Tempdb", which is clearly
stated in the backup log file when you try to back it up. See below
Error fr...
You can pause the backup whenever you want and you can resume the
backup. If your RBS Server is down for a day or if you want to pause
the backup during the business hours you can do it by changing
PauseMode registry key value on the Endpoint machine.
P...
You can use your Server's Web Console (Web Manager) to code sign
Endpoint EXE installers. Please check the URL below for the
instructions::
1. Copy the Certificate file, ".pfx" in to "C:Program Files (x86)RBS
ServerWebWebManagerSignTool".
NOTE:: For 3...
How to turn off the first full backup
Sometimes you want to start a new backup Endpoint without backing up
everything first - you just want to start backing up files that are
added and modified from this day forward, without backing up existing
files.
...
You can force the RBS Server to use a different IP address. Please
follow the steps given below:
1. Close the RBS Server completely and go to the Task Manager-
->Processes, End RBSMgr.exe, RBS.exe and ENotify.exe if running.
If RBS server is running as ...
A "Timeout Expired" issue can be solved by increasing the SQL Plugin
timeout.
Close the RBS Endpoint. End rbclient.exe and rbackup.exe via task
manager.
Create a new string value "Timeout" in following registry location and
and set it to a number grea...
Find below the instructions to Compact and Repair a corrupted Endpoint
database.
FileName: backup.mdb
File Location: Rbackup Endpoint installation folder (By Default:
C:Program FilesRemote Backup)
Please close the Endpoint completly. Kill the Endpoint ...
The following PDF article contains instructions to convert the RBS
Server Database to SQL.
http://help.remote-backup.com/convert_to_SQL.pdf
[http://help.remote-backup.com/convert_to_SQL.pdf]
INTRODUCTION:
The RBackup Endpoint installation includes a built-in agent to
Backup/Restore Exchange Server 2010 at the mailbox-level. Users can
select individual mailboxes for backup, and can further certain
folders (like Inbox, Contacts, Calendar, etc...
In the script, rbsfs3-64 is the Exchange machine name. So you have to
change this to the Exchange 2007 Machine name.
Get-MailboxDatabase -identity "rbsfs3-64First Storage GroupMailbox
Database" | Add-ADPermission -user Administrator -
ExtendedRights Re...
HOW DOES RBACKUP MANAGE BACKUP FILE RETENTION AND PURGING OF OLD
BACKUPS?
RBackup can be set to retain backups by the number of most recent
versions, and by number of days. In addition there are a number of
adjustments that you can make to the data rete...
You can limit bandwidth per Endpoint in your Server's Web Manager.
Select Accounts->Users->Manage Users.
Then select "Remote Mgmt" for the Endpoint you want to change.
Select the Backup/Report Options tab.
Select the "Bandwidth" you want to use for ...
To schedule a backup to run only during off hours - in the Backup Set
schedule, select a Start Time for when you want the backup to start,
and set the Attempt Window to a number of hours that you want the
backup to run. It's best to set it to stop an hour...
"SQL Server Backup Failed. Database: NFC_HR, Reason: Error occured in
Proc: ExecuteTSQL
Microsoft OLE DB Provider for SQL Server
Query timeout expiredCommand: BACKUP DATABASE "NFC_HR" TO
DISK='F:tempSQL ServerNFC_HR.rbsql' WITH NAME='Full Backup of NFC_HR...
Remote Backup can maintain a mirror of its online storage on a locally
attached network drive. When restoring, RBackup will first look for
files on its local mirror. This makes restores very fast and adds an
additional layer of redundancy. Files stored on...
Our software doesn't do just a simple copy, which would be much
quicker. It has to do encryption, compression, digital signing, and a
LOT of other things. Here is an article describing the process:
http://help.remote-backup.com/index.php?/Knowledgebase/...
The Server Tester passes with one account, but not with another.
Testing the RBS Server with some accounts fail, and on others it
passes.
All the accounts that pass are on one data drive, and all those that
fail are on a different drive.
The Server ...
Rename you're Certificate file to "authenticode.pfx" and replace the
one inside SignTool folder:
"C:Program Files (x86)RBS ServerWebWebManagerSignTool".
In case you have a certificate password, make sure it's added to
"SignTool.ini" as shows below.
...
RUNNING RBACKUP AS A SERVICE
Both the RBackup Server and the RBackup Endpoint (Client) can run as
Windows Services, and it is simple to switch them into Services mode.
However, their default installation installs them as Applications to
make initial ins...
When running the pfSense firewall, you must add the command ports and
the data ports in the LAN - LAN traffic section to make RBackup work
in the internal network.
The command port is usually 2774, and the data ports are usually ports
29001 through 2910...
You can localize the RBackup Endpoint's Simple Interface by editing an
.INI file and the Culture file.
To localize to client interface to Russian...
Create a new folder called "Russian" in /RBS Server/Client/culture/
/RBS Server/Client/culture/Russi...
If you have RBS Server version 11.11 or greater, upgrading your RBS
Server will also upgrade the Web Console.
The Web Console must be the same version number as the RBS Server or
it will not run properly.
It must be installed on a computer running an ...
Enabling event logging on the Server and/or the Endpoints writes
RBackup events to the Windows Event Logs, allowing you to monitor the
RBackup software through your RMM solution.
TO ENABLE SERVER-SIDE EVENT LOGGING:
Log into the Web Console with your ...
RBACKUP – REGISTRY SETTINGS
Three special files compose the bulk of your client's customized
installation. 1) backup.mdb, 2) rbackup.ini and 3) rbackup.reg.
This document covers the makeup and usage of the rbackup.reg (registry
file).
The rbackup.re...
RBackup's Full Image Backup feature creates a standard uncompressed,
unencrypted Hyper-V file in the local environment. This file can be
immediately mounted and used. Spin it up with any Hypervisor that can
mount a VHD file. There are so many ways to do i...
No. RBackup will only run one backup set at a time. You can schedule
them to start at the same time, and even overlap times. However,
RBackup will launch and hold until the current backup set is finished
before starting another one. This can result in sev...
This article addresses a rare condition where there are two RBS
Servers running at the same time on different public IP addresses,
using the same serial number, and using the Server Locator for access.
The Server Locator is a dynamic DNS service operate...
View the attached PDF file for instructions on changing the port
number for the Web Manager or Web Console from the default port 80.
On your server, each endpoint's files are stored in a directory that
bears the endpoint's name. Usually it's under a folder called /RBS/
You can copy all that data to a USB drive and send it to your
customer. After you copy the data, build the Disk Res...
All of these endpoints probably have their Root Directory set to drive
C:, OR they used to have it set to drvie C: and their root directories
were subsequently changed without moving their data.
Open the RBS Manager (the console utility, not the web con...
See the attached .PDF file for instructions to turn on Secure Sockets
Layer (SSL) and install an SSL Certificate.
Question: Is it possible to set the backup to stop after a period of
time? I want backups to stop before the start of the business day.
Answer: Yes. Add a registry key, and then set the Backup Window (In
the backup sets schedule screen) to the number of...
The Personal Edition does not have the ability for end users to change
file selections. Partners, however, can. There are two ways to do it.
FOR ONE ENDPOINT ONLY
* Using the Web Manager, change your target endpoint's account from
Personal to Server...
To unlock old restore interface:
Close the RBackup endpoint software and End Tasks of rbclient.exe or
rbackup.exe from the task manager.
Now open the registry editor (regedit) and navigate to the following
key:
HKEY_LOCAL_MACHINESOFTWAREWow6432Node...
Sometimes you need to increase the storage capacity of your RBS
Server. This is usually done by adding more drives. We recommend you
add more drives when your first drive becomes 50% full.
When you need to expand, add more drives and map them to drive
l...
Sometimes it becomes necessary to move one or more of your endpoints'
backup files to a new drive on your RBS Server. This is the
recommended procedure.
First intall the new drive and map it to a drive letter.
If you are going to change the Root Direc...
Have you just taken over responsibility for an RBackup Online Backup
system? This is advice for new technicians.
Every purchase of new software comes with free one-time installation
and a free one-time one-on-one training session lasting about an hour.
...
RBackup Servers can be hosted on "cloud" services like Amazon EC2 and
Rackspace - any service that provides a Windows virtual machine that
you can access via Terminal Services. In this configuration your
Endpoints would send their data to your RBS Server ...
If you moved your Server to a new machine, you probably also need to
move your license.
Fill out the form on this page:
http://www.remote-backup.com/support/movelicense
[http://www.remote-backup.com/support/movelicense]
Then follow the instructions in...
This article shows you how to mount a .VHD file produced by RBackup.
(Alternate keywords: spin up boot deploy )
In version 11.12, RBackup can create a full disk image of a hard
drive. The "image" is a file that ends in ".VHD" and is stored in the
Imag...
Please see the attached files to configure Automatic Upgrades in
Endpoint.
How long does it take to do a Full Image Backup?
Assuming that you are backing up from typical DAS to an external USB3
drive, and the host computer isn't that bogged down, you should be
able to average 40GB/hour.
This will depend on a lot of factors l...
View the attached PDF file for instructions on Configure SSL for the
RBS Server Web Console
Error 10060 is a time-out error. It can be caused by a bad or
improperly configured router or firewall. 10060 - Connection Timed Out
- caused by mismatched port numbers, invalid IP address, or Server not
turned on, among other things.
This error is cau...
STEPS BELOW TO CONVERT THE DEFAULT LANGUAGE IN WEB MANAGER
1. Login to Web Manager as Administrator.
2. Go to Setup-->Web Manager Setup
3. Select the Default setting from Dropdown box
4. Click on Update button.
Changes will be applied after logg...
To Enable New backup Engine
Go to Options>Preferences and then double-click the padlock icon and
enter the password ("Admin" with a capital "A" by default).
Now go to Admin Options-->Advanced Options-->Enable Switch Backup
Engine.
Apply the settings...
Watch dog is an added service to help you monitor the RBS Server
machines more closely. This does not require any installation or
configuration.
Please check the attachment for more details.
THE PURGE/RETENTION SETTINGS & ADV. OPTIONS SUB-TAB CONTAINS THE
FOLLOWING SETTINGS:
TO CHECK THE PURGE SETTINGS ON RBS CLIENT:
Go to Options--Preferences and then double-click the padlock icon and
enter the password ("Admin" with a capital "A" by defa...
We restarted the Portal SMTP service. Please Check if you can send a
test email. Follow the steps below to test email notification:
1. Go to RBS manager - Tools - Email Notifications.
2. Please give the SMTP server settings in "Mail Server" tab on RBS...
Throttling Bandwidth of individual clients can be done from the RBS
Manager itself. On your RBS Server Manager click on the Accounts Tab,
once it loads Right-Click on the Client and select the option "Remote
Manage". The Endpoint Remote Management window ...
Windows Defender can sometimes slows down and impact backups and
restores.
Paste the lines below (this is an example) into an admin command
prompt and it will add in exclusions to bypass Defender Scans. (There
may be other programs to exclude, but this ...
Error:
Exchange Management Shell commands work. Enable PsRemoting done,
assigned role no issues, but when we try to connect the Exchng Plugin
get this error.
"Connecting to remote server. server .server .com failed with the
following error message : The...
Please refer the attached document on configuring Client ID for using
our RBackup GSuite backup software.
Please add these list of files and folders to your AntiVirus or
Firewall.
Processes to Exclude:
C:Program Files (x86)Remote Backuprbclient.exe
C:Program Files (x86)Remote Backuprclient.exe
C:Program Files (x86)Remote Backuprbbackupprogress.exe
C:Program...
EXCP(STARTPREPRATIONTHREAD()) EX: EXCEPTION OF TYPE
'SYSTEM.OUTOFMEMORYEXCEPTION'
Add the following exceptions to Antivirus:
Folders to Exclude:
* Default Bit Backup temporary folder
C:Temprbackupbitbackup
* Default installation folder C:Pr...
You will receive this message when you are backing up files more than
20480 M.B. To work around this follow the steps given below
* Please close the client and also End Tasks of rbclient.exe or
rbackup.exe from the task manager.
* Locate the file na...
List of prerequisites for installing RBackup:
(*) The prerequisites for installing the RBS Server are: Your target
computer must be running a Windows operating system with a web browser
and be able to browse the Internet.
(*) Our installer will instal...
Show
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RBSUPDATE - THE UPDATE UTILITY
What's This?
RBSUPDATE IS THE BUILT-IN AUTOMATIC UPDATE UTILITY THAT YOU CAN USE TO
UPDATE YOUR CLIENT SOFTWARE. IT IS INCLUDED IN YOUR CLIENT
INSTALLATIONS. TO USE IT, ACTIVATE IT WITH A REGISTRY ...
After installing the RBackup client on the Hyper-V manager follow
these steps to enable Incremantal Backups.
Open windows powershell in Administrator mode then run the below
command
Install-Module -Name xHyper-VBackup
Copy and replace the attached fi...
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Online Backup Software by Remote Backup Systems fusion