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RBackup Backup Process Why does it take so long to do a backup? What is the difference between copying a file and backing it up? We are often asked why our software takes "so long" to do backups - longer than simply copying files. The answer i...
Question: Can I store customer data on Amazon's S3 service instead of on my RBS Server? Answer: Yes, you can do this, and there are two options. The following two options both require a third party utility that can map Amazon S3 buckets as Window...
Question: Can Rbackup be set to automatically do a backup when the computer is turned on? Answer: Yes, you can set Rbackup to launch on startup instead of having it scheduled. To do this, add a shortcut to the Startup menu. The shortcut should ru...
Question: Can Rbackup send alerts for completed or failed backups? Answer: Yes. Alerts are generated at the Server for all backups. They are recorded in logs and can be sent automatically by email through the Server's Email Notification system. T...
The client software can be set to authenticate to the RBS Server, and then send backups to Google Drive through Google Drive's folder mapping application. Use the Cloud Service feature. In this case the RBS Clients will send their backups to separate G...
Mapped drive missing ( Server or client) even though it displays in windows explorer. From Microsoft: Some programs cannot access network locations when UAC is enabled. See this MS KB article: http://technet.microsoft.com/en-us/library/ee84414...
Will RBackup back up a Mac? RBackup is a Windows program, and does a fantastic job with Windows Servers, desktops, laptops, and tablets. It WILL back up a Mac if it is run in a Windows emulator like Parallels, Boot Camp, VMware Fusion or VirtualB...
RBS EMERGENCY HOT SITE SERVERS ARE AVAILABLE FOR RBS PARTNERS WHENEVER A NATURAL DISASTER AFFECTS YOUR DATA CENTER. IF YOUR RBS SERVER GOES OFFLINE BECAUSE OF A NATURAL DISASTER, WE CAN TEMPORARILY TAKE BACKUPS FROM YOUR CUSTOMERS AT OUR OWN HOT SITE N...
Make sure the Root Directory locations for all clients are correct under Accounts section of the RBS Manager, and that each clients backups are in fact under that path. Also, check the Root Folder path under Tools-Properties of the RBS Manager, and...
When using the MS Access engine for the RBS Server, after after 50 files had been backed up, the table locked with this error. There is a registry key that controls the number of connections available for Access. This computer somehow had that numbe...
This error is caused when the RBS Server has been moved to a different computer or VM without first uninstalling it from the previous computer or VM, or when something major has changed on the server's or the VM's hardware - like its CPU serial number,...
Client side updates can be hosted on the Partner's Portal, or at another location of your choice. If you use the Partner's Portal to host your Client side updates, you must build your Client software on the Portal and select the options to turn Client ...
Question: I want to remove Remote Backup Systems' name from the Client software. Windows displays Remote Backup Systems on installation in Windows 7. Answer: The information displayed on installation of the Client software by Window's User Acc...
To start the client from the scratch please follow the steps given below: Go to this clients root directory on RBS Server and delete all the entries. On RBS Manager Accounts window delete this user. Create a new user and password on RBS Manager A...
The Client Branding and Customization Tool in the Partner's Portal is a cloud-based alternative to the Customize Client Installer tool that is a part of the RBS Manager. It has a number of important enhancements made possible by running it in the cloud...
Version 11.5.5 and prior of the Web Manager PlugIn does not have a control for email notifications (ON/OFF) for individual clients or groups. So, unless you use this workaround, it's either an ALL or NOTHING deal - either everyone gets emails or nobody...
How to upgrade Server and Client software This article discusses how to update your RBS Server software and then your clients' software when RBS publishes a new version. On your RBS Server computer, point a browser to the following link. http:...
RBS offers an SMTP service that you can use to send your Email Notifications from your RBS Server. It is available to all Partners who have active Maintenance and who use our Server Locator Service. (By default, almost all RBS Servers use the Server...
How to recover the admin password for the web manager. I forgot the admin password for the web manager. can't log in to web manager. Locate the file rbsweb.mdb and attach it to your support ticket at http://help.remote-backup.com. This file...
If your website and RBS Server are on a dynamic IP address you can still access them at your Server Locator Host Name, which is a DNS entry made up of your serial number plus "ddns.rbsnet.net" like below: http://85252951.ddns.rbsnet.net/ Our Server Lo...
_QUESTION: I WANT SEPARATE \"BUY NOW\" PAGES FOR EACH OF MY SALES ASSOCIATES. HOW DO I DO THAT WITH THE STANDARD EDITION OF THE WEB MANAGER?_ The version of the Web Manager that you have does not assume multi-tenancy, so it shows all plans on one pa...
Question: If a customer makes a new folder is it automatically included in the backup? Answer: Any folders that are created below a checkmarked folder (and which do not have a red X or are directly below a folder with a red X) will be included in ba...
PARTNERS WITH ACTIVE MAINTENANCE SUBSCRIPTIONS HAVE ACCESS TO THE PARTNER'S PORTAL AT NO ADDITIONAL CHARGE. THE PARTNER'S PORTAL CONTAINS ADVANCED TOOLS AND RESOURCES, AND IS FULLY COMPATIBLE WITH SMARTPHONES, TABLETS, AND PCS. Log in at: http://por...
ERROR MESSAGE: Invalid object name sysdatabases when connecting sql server 2005 FIX: Try adding the SQL server name after the server name For example, if your server was named 'bigturnip' specify 'bigturnipsqlexpress' where sqlexpress is th...
Question: I want to bill my customers for the size of only the first full backup, and not subsequent backups. Is there a report that will do this? Answer: We do not have a report that gives only the size of a single full backup on an ongoing basis. ...
License Errors cause the RBS Server to stop running after three days, or to stop immediately. There are other articles that discuss specific errors. This article is general. The quickest way to solve license issues is to use the Repair Wizard. ...
The most critical files on the server are the server's catalog file (could be a MS Access database or a SQL database) and of course, the backed-up data from the clients. Please follow the steps below:: 1) Make note of the Ports from RBS Server, Tools--P...
PREREQUISITES - RBS SERVER ALL OF THESE PREREQUISITES MUST BE MET BEFORE YOUR RBS SERVER CAN BE 100% FUNCTIONAL. IT IS YOUR RESPONSIBILITY TO MAKE SURE THE PREREQUISITES ARE ALL MET BEFORE SCHEDULING YOUR SOFTWARE INSTALLATION. RBS WILL NEED THIS IN...
RBackup can be called from other programs. This allows it to be included in other applications, adding Remote Backup functionality to them. For example, suppose you'd like to include built-in remote backup functionality in a Dental Office management pro...
You can set the Client to run as a service when you customize and brand your Client software. Using the Customize Client Installer tool you can set the client to install as a service, as an application, or it can ask at the time of installation. You...
Problem: Server stops, complaining of License issues. License problems are most often caused by one thing: Your RBS Server is being blocked from contacting our Activation Server and/or Server Locator and/or License Server, even if intermittently. Th...
There is no automatic installer for the web plugins because they rely so heavily on the proper configuration of outboard programs like your web server, SMTP server, and SQL server. There are too many different ways these applications can be configured,...
Unable to Log-in to Remote Backup Server (530) Please verify login parameters with Provider Error 530 This error is caused when the username or password or Account Group in the Client software does not match an account on the Server. It ca...
keywords: mozy carbonite dropbox filesync The RBackup Client can send backups to many of the free and cheap consumer-grade file sync services. The RBackup Server can use these same services for replication. For more information, see our Blog a...
This video shows how to build a bare-bones Client installer with the minimum number of settings for RBackup Online Backup Software. It uses the RBS Manager console application. There is another video that shows how to use the Web Manager for the same task...
This video shows how to configure EMail notifications in RBackup v11 using the RBS Manager console application. Note: You can include multiple TO: email addresses in any of the TO fields by separating email addresses with simicolons (;)
This video shows how to configure EMail notifications in RBackup v11 using the Web Manager.
The Web Manager Installation Guide, in PDF format can be downloaded here: https://cloud-drive.com:444/download.ashx?fn=3763&fle=5LDYlY8XOK9XuaZ4YZKkWA==&frm=635319497755625000&fnme=Web%20Manager%20Installation%20Guide.pdf&te=+GiJDso75O8fdDNStEq0lw==
Our software backs up all files and databases on Windows platforms. Our software is application agnostic - it doesn't target "applications," rather, their data files. It backs up ALL files. It can back up Oracle, MySQL, MSSQL, Microsoft Office, Quickbo...
The Following are the list of folders included in Rbackup System State backup, by default all the files inside these folders are backed up. 1."%SystemDrive%\Documents and Settings\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\*", 2."%SystemRoot%\Las...
We want to let you know what you can expect from Technical Support with your Basic Maintenance Subscription. What's included in Priority Support? [1] What support can I expect if I let me Maintenance Subscription expire? [2] Tech Support is op...
We want to let you know what you can expect from Technical Support for your Priority Maintenance Subscription. What is included in my Basic Support Subscription? [1] What level of support can I expect if I let my Maintenance Subscription expire? ...
What kind of support will I get if I let me Maintenance Subscription expire? What is included in my Basic Maintenance Subscription? [1] What is included in my Priority Maintenance Subscription? [2] If your Support Subscription expires we are n...
As of this edit RBackup and the Web PlugIns support seven languages: English Spanish German Portuguese Hungarian French Italian Albanian There is a language editor built into the Web Manager and into the Partner's Portal. You ...
The Portal's Auto Upgrades will only work with Clients that were built on the Portal or upgraded manually from the CLUPGRADE.EXE file built on the Portal with ENABLE AUTOMATIC SOFTWARE UPDATES set to YES, and UPDATE FROM PORTAL selected. The Portal ...
RBackup software runs on Windows or a Windows VMWare instance. So, VMWare Linux can run it. The Client software can back up shared Linux partitions if Windows can access them through something like Samba. Likewise the Rbackup Server software can ...
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