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Our software has a built-in Disaster Recovery feature. Here's how it works. After initial installation our Client software asks if you want to make a Key Disk. The Key Disk contains all the setup information for the Client software. If you change someth...
We can sometimes add an additional 15 days to the normal evaluation period. Contact your sales representative for more information.
Version 11.5.5 and prior of the Web Manager PlugIn does not have a control for email notifications (ON/OFF) for individual Endpoints or groups. So, unless you use this workaround, it's either an ALL or NOTHING deal - either everyone gets emails or nobody ...
The most critical files on the server are the server's catalog file (could be a MS Access database or a SQL database) and of course, the backed-up data from the Endpoints. Please follow the steps below: 1) Make note of the Ports from RBS Server, Tools--P...
Question: I want to bill my customers for the size of only the first full backup, and not subsequent backups. Is there a report that will do this? Answer: We do not have a report that gives only the size of a single full backup on an ongoing basis. I ...
Question: I want to remove Remote Backup Systems' name from the Client software. Windows displays Remote Backup Systems on installation in Windows 7. Answer: The information displayed on installation of the Endpoint software by Window's User Account...
To start the Endpoint from the scratch please follow the steps given below: Go to this Endpoint's root directory on the RBS Server and delete all the entries. Delete the Endpoint's account. Create a new user and password on RBS Manager Accounts window...
RBackup can be called from other programs. This allows it to be included in other applications, adding Remote Backup functionality to them. For example, suppose you'd like to include built-in remote backup functionality in a Dental Office management progr...
We want to let you know what you can expect from Technical Support with your Basic Maintenance Subscription. What's included in Priority Support? [1] What support can I expect if I let me Maintenance Subscription expire? [2] Tech Support is op...
We want to let you know what you can expect from Technical Support for your Priority Maintenance Subscription. What is included in my Basic Support Subscription? [1] What level of support can I expect if I let my Maintenance Subscription expire? ...
What kind of support will I get if I let me Maintenance Subscription expire? What is included in my Basic Maintenance Subscription? [1] What is included in my Priority Maintenance Subscription? [2] If your Support Subscription expires we are n...
This is a problem with the MS Access database engine. If the problem continues, consider switching to MS-SQL. When using the MS Access engine for the RBS Server, after after 50 files had been backed up, the table locked with this error. There is a reg...
RBS EMERGENCY HOT SITE SERVERS ARE AVAILABLE FOR RBS PARTNERS WHENEVER A NATURAL DISASTER AFFECTS YOUR DATA CENTER. IF YOUR RBS SERVER GOES OFFLINE BECAUSE OF A NATURAL DISASTER, WE CAN TEMPORARILY TAKE BACKUPS FROM YOUR CUSTOMERS AT OUR OWN HOT SITE NEAR...
This error is caused when the RBS Server has been moved to a different computer or VM without first uninstalling it from the previous computer or VM, or when something major has changed on the server's or the VM's hardware - like its CPU serial number, or...
The Endpoint software can be set to authenticate to the RBS Server, and then send backups to Google Drive through Google Drive's folder mapping application. Use the Cloud Service feature. In this case the RBS Endpoints will send their backups to separat...
Why does it take so long to do a backup? What is the difference between copying a file and backing it up? We are often asked why our software takes "so long" to do backups - longer than simply copying files. The answer is simple and complicated. Man...
This video shows how to configure EMail notifications in RBackup v11 using the Web Console. https://www.youtube.com/watch?v=o9t6qyH5FVc [https://www.youtube.com/watch?v=o9t6qyH5FVc]
RBS Tech Support can reset your Web Console admin password to its default, which is "password". File a support ticket at the following link: http://help.remote-backup.com [http://help.remote-backup.com] search phrases: How to recover the admin passw...
_QUESTION: I WANT SEPARATE "BUY NOW" PAGES FOR EACH OF MY SALES ASSOCIATES. HOW DO I DO THAT WITH THE STANDARD EDITION OF THE WEB MANAGER?_ The version of the Web Manager that you have does not assume multi-tenancy, so it shows all plans on one page. Ho...
This error is caused when the username or password or Account Group in the Endpoint software does not match an account on the Server. It can also be caused by a mismatch in the Server's database. Use the Endpoint's Administrator's Override function to...
This short video shows how to build and deploy Endpoint installers. https://www.youtube.com/watch?v=O1ghrtdvdPY [https://www.youtube.com/watch?v=O1ghrtdvdPY]
If your website and RBS Server are on a dynamic IP address you can still access them at your Server Locator Host Name, which is a DNS entry made up of your serial number plus "ddns.rbsnet.net" like below: HTTP://85252951.DDNS.RBSNET.NET/WEB/ Our Serve...
RBackup backs up all files and databases on Windows platforms. Our software is application agnostic - it doesn't target "applications," rather, their data files. It backs up ALL files. It can back up Oracle, MySQL, MSSQL, Microsoft Office, Quickbooks, ALL...
RBS offers an SMTP service that you can use to send your Email Notifications from your RBS Server. It is available to all Partners who have active Maintenance and who use our Server Locator Service. (By default, almost all RBS Servers use the Server Loc...
Problem: Server stops, complaining of License issues. License problems are most often caused by one thing: Your RBS Server is being blocked from contacting our Activation Server and/or Server Locator and/or License Server, even if intermittently. This p...
PARTNERS WITH ACTIVE MAINTENANCE SUBSCRIPTIONS HAVE ACCESS TO THE PARTNER'S PORTAL AT NO ADDITIONAL CHARGE. THE PARTNER'S PORTAL CONTAINS ADVANCED TOOLS AND RESOURCES, AND IS FULLY COMPATIBLE WITH SMARTPHONES, TABLETS, AND PCS. Log in at: http://portal....
The Endpoint Branding and Customization Tool in the Partner's Portal is a cloud-based alternative to the Customize Endpoint Installer tool that is a part of your RBS Server. PLEASE NOTE: WE RECOMMEND USING THE CUSTOMIZE ENDPOINT INSTALLER FUNCTION BUILT...
The Portal's Auto Upgrades will only work with Endpoint that were built on the Portal or upgraded manually from the CLUPGRADE.EXE file built on the Portal with ENABLE AUTOMATIC SOFTWARE UPDATES set to YES, and UPDATE FROM PORTAL selected. The Portal was...
Endpoint side updates can be hosted on the Partner's Portal, in your RBS Server's Web Console, or at another location of your choice. If you use the Partner's Portal or your own Web Console to host your updates, you must build your Endpoint software on th...
Make sure the Root Directory locations for all Endpoints are correct under the Accounts section of the RBS Manager, and that each Endpoint's backups are in fact under that path. Also, check the Root Folder path under Tools -> Properties of the RBS Manag...
As of this edit RBackup and the Web PlugIns support seven languages: English Spanish German Portuguese Hungarian French Italian Albanian There is a language editor built into the Web Manager, and you can add new languages to the Endpoint...
RBackup software runs on Windows or a Windows VMWare instance. The Endpoint software can back up shared Linux partitions if Windows can access them through something like Samba. Likewise the Rbackup Server software can use a Linux-managed drive array ...
You can set the Endpoint to run as a service when you customize and brand your Endpoint software, but we recommend selecting the defaults, which will install the Endpoint as an Application, launched by the Windows Task Scheduler. Using the Customize End...
License Errors cause the RBS Server to stop running after three days, or to stop immediately. There are other articles that discuss specific errors. This article is general. The quickest way to solve license issues is to use the Repair Wizard. The ...
Question: Can I store customer data on Amazon's S3 service instead of on my RBS Server? Answer: Yes, you can do this, and there are two options. The following two options both require a third party utility that can map Amazon S3 buckets as Windows dri...
Question: Can Rbackup be set to automatically do a backup when the computer is turned on? Answer: Yes, you can set Rbackup to launch on startup instead of having it scheduled. To do this, add a shortcut to the Startup menu. The shortcut should run the...
Question: Can Rbackup send alerts for completed or failed backups? Answer: Yes. Alerts are generated at the Server for all backups. They are recorded in logs and can be sent automatically by email through the Server's Email Notification system. There ...
Question: If a customer makes a new folder is it automatically included in the backup? Answer: Any folders that are created below a checkmarked folder (and which do not have a red X or are directly below a folder with a red X) will be included in backup...
The RBackup Endpoint can send backups to many of the free and cheap consumer-grade file sync services. The RBackup Server can use these same services for replication. For more information, see our Blog article: ONLINE BACKUP PARTNERS: DON’T FIGHT ‘E...
The Following are the list of folders included in Rbackup System State backup. By default all the files inside these folders are backed up. 1."%SystemDrive%\Documents and Settings\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\*", 2."%SystemRoot%\LastGoo...
ERROR MESSAGE: Invalid object name sysdatabases when connecting sql server 2005 FIX: Try adding the SQL server name after the server name For example, if your server was named 'bigturnip' specify 'bigturnipsqlexpress' where sqlexpress is the insta...
Mapped drive missing ( Server or Endpoint) even though it displays in windows explorer. From Microsoft: Some programs cannot access network locations when UAC is enabled. See this MS KB article: http://technet.microsoft.com/en-us/library/ee844140%28...
The RBackup Endpoint can run batch files (command scripts) containing commands and applications before a backup starts, and after a backup ends. PRE-RBS.BAT post-rbs.bat The above command scripts run globally - before and after every backup set. Y...
The following PDF article contains instructions for restoring full image backups. http://remote-backup.com/showme/misc/RESTORE_PROCEDURES_FOR_FIB.pdf [http://remote-backup.com/showme/misc/RESTORE_PROCEDURES_FOR_FIB.pdf] keywords: bare metal, image res...
HOW TO ADD A LANGUAGE TO THE ENDPOINT SOFTWARE You can add a new language to the remote backup Endpoint (Simple interface only) by customizing an .ini file. Here is the procedure. Example: Add Russian language On your RBS Server, create a new folde...
You can add a language in the Customize Client Installer. It will be available in the Client's Simple Interface. Follow the steps given below to add a language in the Customized Client Installer. 1. Go to the RBS Server folder (By Default:C:Program Fi...
This article describes one method for restoring a backed up MS-SQL database to an alternate location - a location other than the original location. We realize that there are many reasons for restoring an SQL database to an alternate location - to move it,...
Please follow the instructions below to upgrade the RBS Server and Endpoints to latest version. 1) Log into your Partners Portal account at http://portal.remote-backup.com [http://portal.remote-backup.com] 2) Enter your email address, serial number, a...
RBackup's Key Escrow feature is on by default. You can turn it off on a client-by-client basis with the following registry key: HKLM- SOFTWARE - QUANTUM TECH, INC - REMOTE BACKUP - SETTINGS KEYESCROW - POSSIBLE VALUES ARE "TRUE" AND "FALSE" DEFAULT ...
The "Attempt Window" in the Endpoint's scheduling setup screens is set by default to define the number of hours the Endpoint should attempt to connect to its Server to do backups. If it hasn't been able to connect by the end of the Attempt Window, it give...
If you have a message on your RBS Server's screen indicating: (INVALID VERSION) VERSION NUMBER MISMATCH FOUND. CONTACT REMOTE BACKUP SYSTEMS IMMEDIATELY this indicates that you have upgraded your RBS Server with an unapproved download. To resolve this...
If the Purge and Retention settings are incorrect, files can be backed up and then purged too soon. At the RBS Manager or your Server's Web Console (Web Manager), select the affected Endpoint account and select Remote Manage. Check the Purge/Retention...
The following PDF article contains instructions to perform full image backups. http://help.remote-backup.com/BACKUP_PROCEDURES_FOR_FIB.pdf [http://help.remote-backup.com/BACKUP_PROCEDURES_FOR_FIB.pdf] keywords: bare metal, image restore, full image ba...
SQL Server does not allow Differential Backup on the default database (Master, Model, MSDB and Temp DB). SQL Server does not allow us to backup the "Tempdb", which is clearly stated in the backup log file when you try to back it up. See below Error fr...
You can pause the backup whenever you want and you can resume the backup. If your RBS Server is down for a day or if you want to pause the backup during the business hours you can do it by changing PauseMode registry key value on the Endpoint machine. P...
You can use your Server's Web Console (Web Manager) to code sign Endpoint EXE installers. Please check the URL below for the instructions:: 1. Copy the Certificate file, ".pfx" in to "C:Program Files (x86)RBS ServerWebWebManagerSignTool". NOTE:: For 3...
How to turn off the first full backup Sometimes you want to start a new backup Endpoint without backing up everything first - you just want to start backing up files that are added and modified from this day forward, without backing up existing files. ...
You can force the RBS Server to use a different IP address. Please follow the steps given below: 1. Close the RBS Server completely and go to the Task Manager- ->Processes, End RBSMgr.exe, RBS.exe and ENotify.exe if running. If RBS server is running as ...
A "Timeout Expired" issue can be solved by increasing the SQL Plugin timeout. Close the RBS Endpoint. End rbclient.exe and rbackup.exe via task manager. Create a registry key "Timeout" in following registry location and and set it to a number greater ...
Find below the instructions to Compact and Repair a corrupted Endpoint database. FileName: backup.mdb File Location: Rbackup Endpoint installation folder (By Default: C:Program FilesRemote Backup) Please close the Endpoint completly. Kill the Endpoi...
The following PDF article contains instructions to convert the RBS Server Database to SQL. http://help.remote-backup.com/convert_to_SQL.pdf [http://help.remote-backup.com/convert_to_SQL.pdf]
INTRODUCTION: The RBackup Endpoint installation includes a built-in agent to Backup/Restore Exchange Server 2010 at the mailbox-level. Users can select individual mailboxes for backup, and can further certain folders (like Inbox, Contacts, Calendar, etc...
In the script, rbsfs3-64 is the Exchange machine name. So you have to change this to the Exchange 2007 Machine name. Get-MailboxDatabase -identity "rbsfs3-64First Storage GroupMailbox Database" | Add-ADPermission -user Administrator - ExtendedRights Re...
HOW DOES RBACKUP MANAGE BACKUP FILE RETENTION AND PURGING OF OLD BACKUPS? RBackup can be set to retain backups by the number of most recent versions, and by number of days. In addition there are a number of adjustments that you can make to the data rete...
You can limit bandwidth per Endpoint in your Server's Web Manager. Select Accounts->Users->Manage Users. Then select "Remote Mgmt" for the Endpoint you want to change. Select the Backup/Report Options tab. Select the "Bandwidth" you want to use for ...
To schedule a backup to run only during off hours - in the Backup Set schedule, select a Start Time for when you want the backup to start, and set the Attempt Window to a number of hours that you want the backup to run. It's best to set it to stop an hour...
"SQL Server Backup Failed. Database: NFC_HR, Reason: Error occured in Proc: ExecuteTSQL Microsoft OLE DB Provider for SQL Server Query timeout expiredCommand: BACKUP DATABASE "NFC_HR" TO DISK='F:tempSQL ServerNFC_HR.rbsql' WITH NAME='Full Backup of NFC_HR...
Remote Backup can maintain a mirror of its online storage on a locally attached network drive. When restoring, RBackup will first look for files on its local mirror. This makes restores very fast and adds an additional layer of redundancy. Files stored on...
Our software doesn't do just a simple copy, which would be much quicker. It has to do encryption, compression, digital signing, and a LOT of other things. Here is an article describing the process: http://help.remote-backup.com/index.php?/Knowledgebase/...
The Server Tester passes with one account, but not with another. Testing the RBS Server with some accounts fail, and on others it passes. All the accounts that pass are on one data drive, and all those that fail are on a different drive. The Server ...
Rename you're Certificate file to "authenticode.pfx" and replace the one inside SignTool folder: "C:Program Files (x86)RBS ServerWebWebManagerSignTool". In case you have a certificate password, make sure it's added to "SignTool.ini" as shows below. ...
RUNNING RBACKUP AS A SERVICE Both the RBackup Server and the RBackup Endpoint (Client) can run as Windows Services, and it is simple to switch them into Services mode. However, their default installation installs them as Applications to make initial ins...
When running the pfSense firewall, you must add the command ports and the data ports in the LAN - LAN traffic section to make RBackup work in the internal network. The command port is usually 2774, and the data ports are usually ports 29001 through 2910...
You can localize the RBackup Endpoint's Simple Interface by editing an .INI file and the Culture file. To localize to client interface to Russian... Create a new folder called "Russian" in /RBS Server/Client/culture/ /RBS Server/Client/culture/Russi...
If you have RBS Server version 11.11 or greater, upgrading your RBS Server will also upgrade the Web Console. The Web Console must be the same version number as the RBS Server or it will not run properly. It must be installed on a computer running an ...
Enabling event logging on the Server and/or the Endpoints writes RBackup events to the Windows Event Logs, allowing you to monitor the RBackup software through your RMM solution. TO ENABLE SERVER-SIDE EVENT LOGGING: Log into the Web Console with your ...
RBACKUP – REGISTRY SETTINGS  Three special files compose the bulk of your client's customized installation. 1) backup.mdb, 2) rbackup.ini and 3) rbackup.reg. This document covers the makeup and usage of the rbackup.reg (registry file). The rbackup.re...
RBackup's Full Image Backup feature creates a standard uncompressed, unencrypted Hyper-V file in the local environment. This file can be immediately mounted and used. Spin it up with any Hypervisor that can mount a VHD file. There are so many ways to do i...
No. RBackup will only run one backup set at a time. You can schedule them to start at the same time, and even overlap times. However, RBackup will launch and hold until the current backup set is finished before starting another one. This can result in sev...
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