RBackup Backup Process
Why does it take so long to do a backup?
What is the difference between copying a file and backing it up?
We are often asked why our software takes "so long" to do backups -
longer than simply copying files. The answer i...
The client software can be set to authenticate to the RBS Server, and
then send backups to Google Drive through Google Drive's folder
mapping application. Use the Cloud Service feature. In this case the
RBS Clients will send their backups to separate G...
RBS EMERGENCY HOT SITE SERVERS ARE AVAILABLE FOR RBS PARTNERS
WHENEVER A NATURAL DISASTER AFFECTS YOUR DATA CENTER. IF YOUR RBS
SERVER GOES OFFLINE BECAUSE OF A NATURAL DISASTER, WE CAN TEMPORARILY
TAKE BACKUPS FROM YOUR CUSTOMERS AT OUR OWN HOT SITE N...
When using the MS Access engine for the RBS Server, after after 50
files had been backed up, the table locked with this error.
There is a registry key that controls the number of connections
available for Access. This computer somehow had that numbe...
This error is caused when the RBS Server has been moved to a
different computer or VM without first uninstalling it from the
previous computer or VM, or when something major has changed on the
server's or the VM's hardware - like its CPU serial number,...
The Auto Update feature that is run by "rbsupdate.exe" does the
updates. RBSUPDATE.EXE is a program shipped with all RBS products that
can be run by the RBackup Client software and it can also be run by
Windows Task Scheduler. For this to work, your Clien...
Question:
I want to remove Remote Backup Systems' name from the Client
software. Windows displays Remote Backup Systems on installation in
Windows 7.
Answer:
The information displayed on installation of the Client software by
Window's User Acc...
To start the client from the scratch please follow the steps given
below:
Go to this clients root directory on RBS Server and delete all the
entries. On RBS Manager Accounts window delete this user.
Create a new user and password on RBS Manager A...
The Client Branding and Customization Tool in the Partner's Portal is
a cloud-based alternative to the Customize Client Installer tool that
is a part of the RBS Manager. It has a number of important
enhancements made possible by running it in the cloud...
Version 11.5.5 and prior of the Web Manager PlugIn does not have a
control for email notifications (ON/OFF) for individual clients or
groups. So, unless you use this workaround, it's either an ALL or
NOTHING deal - either everyone gets emails or nobody...
How to upgrade Server and Client software
This article discusses how to update your RBS Server software and
then your clients' software when RBS publishes a new version.
On your RBS Server computer, point a browser to the following link.
http:...
RBS offers an SMTP service that you can use to send your Email
Notifications from your RBS Server. It is available to all Partners
who have active Maintenance and who use our Server Locator Service.
(By default, almost all RBS Servers use the Server...
How to recover the admin password for the web manager.
I forgot the admin password for the web manager.
can't log in to web manager.
Locate the file rbsweb.mdb and attach it to your support ticket at
http://help.remote-backup.com.
This file...
If your website and RBS Server are on a dynamic IP address you can
still access them at your Server Locator Host Name, which is a DNS
entry made up of your serial number plus "ddns.rbsnet.net" like below:
http://85252951.ddns.rbsnet.net/
Our Server Lo...
_QUESTION: I WANT SEPARATE \"BUY NOW\" PAGES FOR EACH OF MY SALES
ASSOCIATES. HOW DO I DO THAT WITH THE STANDARD EDITION OF THE WEB
MANAGER?_
The version of the Web Manager that you have does not assume
multi-tenancy, so it shows all plans on one pa...
PARTNERS WITH ACTIVE MAINTENANCE SUBSCRIPTIONS HAVE ACCESS TO THE
PARTNER'S PORTAL AT NO ADDITIONAL CHARGE. THE PARTNER'S PORTAL
CONTAINS ADVANCED TOOLS AND RESOURCES, AND IS FULLY COMPATIBLE WITH
SMARTPHONES, TABLETS, AND PCS.
Log in at: http://por...
Question: I want to bill my customers for the size of only the first
full backup, and not subsequent backups. Is there a report that will
do this?
Answer:
We do not have a report that gives only the size of a single full
backup on an ongoing basis. ...
The most critical files on the server are the server's catalog
file(could be a MS Access database or a SQL database) and of course,
the backed-up data from the clients. Please follow the steps below::
1) Make note of the Ports from RBS Server, Tools--Pr...
RBackup can be called from other programs. This allows it to be
included in other applications, adding Remote Backup functionality to
them. For example, suppose you'd like to include built-in remote
backup functionality in a Dental Office management prog...
Problem: Server stops, complaining of License issues.
License problems are most often caused by one thing: Your RBS Server
is being blocked from contacting our Activation Server and/or Server
Locator and/or License Server, even if intermittently. Th...
Unable to Log-in to Remote Backup Server (530)
Please verify login parameters with Provider
Error 530
This error is caused when the username or password or Account Group
in the Client software does not match an account on the Server.
It ca...
This video shows how to build a bare-bones Client installer with the
minimum number of settings for RBackup Online Backup Software. It uses
the RBS Manager console application. There is another video that shows
how to use the Web Manager for the same task...
This video shows how to configure EMail notifications in RBackup v11
using the RBS Manager console application.
Note: You can include multiple TO: email addresses in any of the TO
fields by separating email addresses with simicolons (;)
This video shows how to configure EMail notifications in RBackup v11
using the Web Manager.
Our software backs up all files and databases on Windows platforms.
Our software is application agnostic - it doesn't target
"applications," rather, their data files. It backs up ALL files. It
can back up Oracle, MySQL, MSSQL, Microsoft Office, Quickbo...
We want to let you know what you can expect from Technical Support
with your Basic Maintenance Subscription.
What's included in Priority Support? [1]
What support can I expect if I let me Maintenance Subscription
expire? [2]
Tech Support is op...
We want to let you know what you can expect from Technical Support
for your Priority Maintenance Subscription.
What is included in my Basic Support Subscription? [1]
What level of support can I expect if I let my Maintenance
Subscription expire? ...
What kind of support will I get if I let me Maintenance Subscription
expire?
What is included in my Basic Maintenance Subscription? [1]
What is included in my Priority Maintenance Subscription? [2]
If your Support Subscription expires we are n...
The Portal's Auto Upgrades will only work with Clients that were
built on the Portal or upgraded manually from the CLUPGRADE.EXE file
built on the Portal with ENABLE AUTOMATIC SOFTWARE UPDATES set to YES,
and UPDATE FROM PORTAL selected.
The Portal ...
